Crystal Zagal
Salinas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
State Farm Insurance
07.2016 - Current
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Shift Manager
Jamba Juice
06.2014 - 07.2016
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Catering Chef/ School Chef
Hartnell College
05.2014 - 06.2015
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Set up and broke down kitchen for service.
Education
Associate of Arts - Criminal Justice
Hartnell College
Salinas, CA12.2024
Skills
- Customer Service
- Billing
- Operations Management
- Compliance Monitoring
- Office Management
- Administrative Support
- Team Supervision
- Staff Management
- Clear Oral/Written Communication
- Administrative Oversight
- Report Writing
- Human Resources
Certification
- Life insurance License - July 2016- Present
- Accident & Health or Sickness License - July 2016- Present
- Casualty & Property License - July 2016- Present
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
State Farm Insurance
07.2016 - Current
Shift Manager
Jamba Juice
06.2014 - 07.2016
Catering Chef/ School Chef
Hartnell College
05.2014 - 06.2015
Associate of Arts - Criminal Justice
Hartnell College
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