CRYSTAL Zamora
San Bernardino,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill to maintain a healthy working environment .Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager
Aguuitas Fresca
Pomona, California
01.2019 - 10.2024
- Provide great customer service.
- Purchasing, inventory.
- Maintain books
- Create schedules, menus
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
Cashier
Costco
San Bernardino, California
10.2021 - 01.2024
- Fast and efficient, while preforming great customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Identified needs of customers promptly and efficiently.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Hair Salon Manager
Smart Style Salon
Ontario, California
05.2015 - 11.2018
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Tracked inventory of products and supplies necessary for salon operations.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Developed marketing strategies to promote the salon's services and attract new clients.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Cosmetologist -
Marinello School of Beauty
Ontario, CASkills
- Marketing
- Shift scheduling
- Team leadership
- Time management
- Expense tracking
- Inventory
- Goal setting
- Safety procedures
Timeline
Cashier
Costco
10.2021 - 01.2024
Manager
Aguuitas Fresca
01.2019 - 10.2024
Hair Salon Manager
Smart Style Salon
05.2015 - 11.2018
Cosmetologist -
Marinello School of Beauty