CRYSTAL ZAMUDIO
Covina,CA
Summary
Graduate student in Clinical Mental Health Counseling with extensive experience in supporting diverse populations in educational and healthcare settings. Expertise in crisis response, early intervention, and fostering student engagement while implementing individualized support plans. Committed to trauma-informed, culturally responsive care that promotes student retention and wellbeing.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant Program Director
American Career College
Los Angeles, CA
09.2025 - Current
- Provide ongoing support and advisement to students experiencing academic, personal, and behavioral challenges, utilizing early intervention strategies.
- Monitor attendance, academic progress, and student wellbeing indicators; implement individualized support plans for at-risk students.
- Collaborate with student services, career services, and leadership to address barriers impacting student success and retention.
- Support students through high-stress situations, including academic failure risk, personal hardships, and program re-entry planning.
- Maintain accurate and ethical documentation of student interactions, progress, and interventions.
- Foster a supportive, structured environment that promotes accountability, engagement, and student success.
Director of Education
Legacy Education
Pasadena, CA
01.2023 - 09.2024
- Led academic programs with a focus on improving student engagement, retention, and overall student experience.
- Collaborated with faculty and staff to identify and support students facing academic and personal challenges.
- Strengthened processes to support student success through consistent communication, follow-up, and intervention strategies.
Assistant Director of Education
American Career College
Los Angeles, CA
01.2020 - 01.2023
- Supported student success initiatives through monitoring attendance, academic progress, and engagement.
- Worked closely with faculty and student services to provide coordinated support for students at risk.
- Assisted in creating structured approaches to improve student outcomes and retention.
Director of Education / Assistant Director / Program Director
UEI College
CA
01.2015 - 01.2020
- Supported diverse student populations by addressing academic, behavioral, and personal challenges impacting success.
- Implemented tracking systems for attendance and academic performance to identify at-risk students early.
- Collaborated with staff to provide consistent support, guidance, and follow-up for student needs.
Medical Assistant
Planned Parenthood
Whittier, CA
01.2005 - 01.2020
- Provided compassionate, patient-centered care to diverse populations in a fast-paced clinical setting.
- Educated patients on health topics, supporting informed decision-making and self-care.
- Maintained strict confidentiality and compliance with HIPAA regulations.
Medical Assistant Instructor
Everest College
Alhambra, CA
01.2009 - 01.2015
- Built strong relationships with students to support learning, confidence, and skill development.
- Provided guidance and support to students preparing for externship and workforce entry.
- Monitored student progress and addressed barriers to success.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
11-2027
Bachelor of Science - Health Administration
University of Phoenix
Medical Assistant Diploma -
Bryman College
Skills
- Crisis response and early intervention
- Student support planning and case management
- Trauma-informed communication
- Rapport building and motivation
- Ethical documentation and confidentiality
- Multidisciplinary collaboration
- Conflict resolution and de-escalation
- Student engagement strategies
- Cross-department coordination
- Program leadership
Certification
- CPR & First Aid Certified
- California Teaching Credential
Timeline
Medical Assistant Program Director
American Career College
09.2025 - Current
Director of Education
Legacy Education
01.2023 - 09.2024
Assistant Director of Education
American Career College
01.2020 - 01.2023
Director of Education / Assistant Director / Program Director
UEI College
01.2015 - 01.2020
Medical Assistant Instructor
Everest College
01.2009 - 01.2015
Medical Assistant
Planned Parenthood
01.2005 - 01.2020
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Health Administration
University of Phoenix
Medical Assistant Diploma -
Bryman College