CRYSTAL LITTLEJOHN
Lawrenceville,GA
Summary
Dynamic leader and critical thinker with proven success at Sunrise Senior Living, enhancing operational efficiency and resident satisfaction. Skilled in administrative operations and fostering team collaboration, I excel in fast-paced environments, implementing solutions that improve care quality and compliance. My strategic approach to staff development and problem-solving drives notable advancements in service delivery and team performance.
Overview
7
7
years of professional experience
Work History
Assisted Living Coordinator
Sunrise at Webb Gin
02.2020 - Current
- Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
- Worked in fast-paced environment with competing demands for time and attention.
- Led, directed and motivated others to innovate and excel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with residents, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to care staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with primary care physicians and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed 30 employees caring for 50+ residents.
Terrace Club Coordinator
Sunrise of Johns Creek
05.2019 - 02.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with family members through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of 10 members while providing exceptional care to residents.
- Implemented new working processes to deliver multiple improvements.
Activities Coordinator
Sunrise of Johns Creek
05.2018 - 06.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
- Partnered across departments to run smooth, professional events and activities.
Education
Associate of Science - Business Administration And Management
Gwinnett Technical College
Lawrenceville, GA05.2027
Medication Technician Certificate - Certified Nursing Assistant
State of Georgia
Georgia2001
High School Diploma -
Windsor High School
Windsor, CT06-2000
Skills
- Critical Thinking
- Risk Management
- Time Management
- Decision Making
- Verbal and Written Communication
- Codes Compliance
- HIPAA Guidelines
- Emergency Readiness
- Patient Care Assessment
- Patient Advocacy
Timeline
Assisted Living Coordinator
Sunrise at Webb Gin
02.2020 - Current
Terrace Club Coordinator
Sunrise of Johns Creek
05.2019 - 02.2020
Activities Coordinator
Sunrise of Johns Creek
05.2018 - 06.2019
Associate of Science - Business Administration And Management
Gwinnett Technical College
Medication Technician Certificate - Certified Nursing Assistant
State of Georgia
High School Diploma -
Windsor High School
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