Crystal A. Luna
Temple City,CA
Summary
Motivated student working towards a Bachelors degree in Business Administration. Seeking a challenging position in a professional environment with a goal of obtaining a position leading to a career in Human Resources / Management. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Lead Manager
Forever 21
10.2020 - 02.2022
- Responsible for sale drives and productivity by promoting products and producing the highest quality shopping experience for customers
- Followed and achieve department’s sales goals on a monthly, quarterly and yearly
- Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual execution
- Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment
- Lead the overall store earnings by driving sales while managing controllable contribution
- Ensure service, merchandising, and operational standards are met through company-defined practices and processes
- Execute the store’s markdowns, signage, marketing, and damage or defective processes
- Utilized reports to direct markdowns, signage, and marketing tasks
- Maximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandise.
Sales Associate
Forever 21
01.2017 - 10.2020
- Brought high levels of customer satisfaction through excellent sales services
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
Education
B.A. - Business Administration
Azusa Pacific University
Azusa, CAHigh School Diploma -
Rosemead High School
Rosemead, CASkills
- Merchandising
- Sales
- Customer service skills
- Employee engagement
- Team Management
- Written and Oral Communication
- Willingness and ability to adapt in any dynamic
Timeline
Lead Manager
Forever 21
10.2020 - 02.2022
Sales Associate
Forever 21
01.2017 - 10.2020
B.A. - Business Administration
Azusa Pacific University
High School Diploma -
Rosemead High School
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