Crystalann Frisch
Walmart
Rochester,NY
25
years of professional experience
Dynamic customer service professional with proven success at Home Depot, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adept at managing inventory and fostering team collaboration, consistently achieving operational goals while maintaining a reliable and organized environment.
Work History
Customer Service Cashier
1 Year 6 Months- Processed purchases and returns accurately using point-of-sale system.
- Delivered friendly customer service while resolving checkout questions and concerns.
- Maintained balanced cash drawer through careful cash handling and transaction verification.
- Scanned merchandise efficiently and applied correct pricing during busy register shifts.
- Assisted customers with order pickups, exchanges, and product location requests.
- Supported self-checkout operations and guided shoppers through payment steps.
- Followed store policies for refunds, voids, and payment security procedures.
Overnight Team Lead
14 Years 3 Months- Led overnight associates through freight stocking, zoning, and aisle recovery to support store readiness.
- Coordinated backroom organization and merchandise flow to keep stock available for next-day replenishment.
- Monitored team completion of safety, cleanliness, and equipment procedures across overnight operations.
- Assigned stocking priorities by department to maintain productivity and support merchandise availability.
- Trained associates on freight handling, pallet movement, and stocking standards for consistent execution.
- Inspected work areas for accuracy, damage, and misplaced inventory before store opening.
- Communicated staffing needs and workflow updates to maintain coverage and operational continuity.
- Resolved overnight operational issues quickly to keep tasks moving and store conditions ready for opening.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
Assistant Manager
8 Years 2 Months- Supervised sales floor operations to maintain service standards and store readiness.
- Trained associates on product knowledge, selling behaviors, and customer engagement.
- Monitored inventory processes to support replenishment, accuracy, and stock presentation.
- Coordinated visual merchandising updates to align displays with brand standards.
- Resolved customer concerns promptly to protect satisfaction and loyalty.
- Supported cash handling procedures and daily register reconciliation.
- Scheduled team coverage to balance labor needs and floor productivity.
- Enforced loss prevention practices to reduce shrink and maintain compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Guest services
Product knowledge
Customer focus
Payment processing
POS system operation
Refund handling
Inventory management
Payment collection
Merchandise restocking
Customer relationship management (CRM)
Timeline
Customer Service Cashier
Home Depot
04.2025 - CurrentRead More
Overnight Team Lead
Walmart
07.2012 - CurrentRead More
Assistant Manager
Foot Locker
04.2002 - 06.2010Read More
Franklin
GED
Read More