Crystal Dawn Jaquez
Farmington,NM
Summary
Dedicated Office Assistant with over six successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft as well as Windows and history achieving high data output.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Cottonwood Clinical Services LLC.
08.2021 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Federal level urine collection.
Car Salesperson
Vescovo Toyota - Scion Of Las Cruces
06.2018 - 04.2019
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Located merchandise across various stores to address customer needs.
- Prepared purchased vehicles and completed final delivery checks.
Customer Service Sales Representative
Convergys
08.2017 - 06.2018
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Contributed to team objectives in fast-paced environment.
Education
Liberal Arts And General Studies
San Juan College
Farmington, NMCreative Media
New Mexico State University
Las Cruces, NMHigh School Diploma -
Bloomfield High School
Bloomfield, NM05.2014
Skills
- Contract Preparation
- Clerical Support
- Scheduling
- Proofreading
- Administrative Support
- Spreadsheet Management
- Report Writing
- Data Entry
- Multi-Line Phone Proficiency
- Valid Driver's License
- Social Media and Promotions
- Excel Spreadsheets
Certification
- Federal Urine Analysis Collection Training -2021
Timeline
Office Assistant
Cottonwood Clinical Services LLC.
08.2021 - Current
Car Salesperson
Vescovo Toyota - Scion Of Las Cruces
06.2018 - 04.2019
Customer Service Sales Representative
Convergys
08.2017 - 06.2018
Liberal Arts And General Studies
San Juan College
Creative Media
New Mexico State University
High School Diploma -
Bloomfield High School
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