CRYSTALEE LOZOYA DIAZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Family Assistance Analyst
Income Support Division
10.2023 - Current
- Assessing income potential based on language and vocational skills, education level, training needs and employment history
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Determining eligibility
- Process complex eligibility determinations for multiple income support programs;
- Provide employment assistance to a diverse population
Member Service Representative
La Clinica De Familia
01.2021 - 10.2023
- Assist patients in obtaining appointments for medical and behavior health needs, in addition assist patient in requesting for health records, medication request and relay messages to appropriate provider
- In addition I also assist in training new employees in learning how to use EHR system in which they are trained how to schedule for medical and behavior health providers from Las Cruces to Sunland Park Nm
- New hires are also trained in learning Five-9 system.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Care Giver
Kids Kountry
08.2018 - 03.2020
- Implemented age appropriate activities for children, conducted parent teacher conference's to inform parents of child(ren's) well being and growth, set table and served children teaching proper table manners, over saw children during play and activities to ensure children were safe and healthy
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
High School Diploma -
Onate High School
Skills
- Customer Support
- Information Updates
- Case management
- Goal setting
- Critical thinking
- Strong communication
- Data analysis
- Advising and Coaching
- Administrative and Office Support
Languages
Spanish
Career Objective
Member Service Representative, La Clinica De Familia, Las Cruces, NM, Assist patients in obtaining appointments for medical and behavior health needs, in addition assist patient in requesting for health records, medication request and relay messages to appropriate provider., In addition I also assist in training new employees in learning how to use EHR system in which they are trained how to schedule for medical and behavior health providers from Las Cruces to Sunland Park Nm. New hires are also trained in learning Five-9 system.
References
References available upon request
Timeline
Family Assistance Analyst
Income Support Division
10.2023 - Current
Member Service Representative
La Clinica De Familia
01.2021 - 10.2023
Care Giver
Kids Kountry
08.2018 - 03.2020
High School Diploma -
Onate High School
Similar Profiles
Luz GarzaLuz Garza
Family Assistance Analyst at Income Support DivisionFamily Assistance Analyst at Income Support Division
MaryAnn MaresMaryAnn Mares
Family Assistance Analyst at Income Support Division for State of New MexicoFamily Assistance Analyst at Income Support Division for State of New Mexico
Chris ZakChris Zak
Life Insurance Agent at Globe Life: American Income DivisionLife Insurance Agent at Globe Life: American Income Division
Alma Meza MartinezAlma Meza Martinez
Family Assistance Analyst at State of New MexicoFamily Assistance Analyst at State of New Mexico
CRYSTALEE LOZOYADIAZCRYSTALEE LOZOYADIAZ
Family Assistance Analyst at State of New MexicoFamily Assistance Analyst at State of New Mexico