Summary
Overview
Work History
Education
Skills
Timeline
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Michelle King

Albuquerque,NM

Summary

Dynamic Family Assistance Analyst with a proven track record at the State of New Mexico, excelling in customer service and effective communication. Streamlined processes to enhance service delivery, while maintaining meticulous documentation. Adept at multitasking and providing tailored support, ensuring families receive timely assistance and resources.

Overview

17
17
years of professional experience

Work History

Family Assistance Analyst

State of New Mexico
07.2015 - 05.2024
  • Assisted clients in accessing family assistance programs and resources.
  • Analyzed client needs to provide tailored support and recommendations.
  • Coordinated communication between clients and service providers for effective case management.
  • Maintained accurate records of client interactions and program outcomes.
  • Participated in training sessions to develop knowledge of family assistance policies and procedures.
  • Streamlined assistance processes for improved efficiency and timely delivery of services to families.

Sales Associate

JCPenney
10.2007 - 05.2013
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring optimal stock availability for sales demands.
  • Trained new team members on customer service protocols and store policies.
  • Implemented visual merchandising strategies to improve product visibility and appeal.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

GED -

UNM GED
Gallup NM
05-2014

Skills

  • Customer service
  • Attention to detail
  • Effective communication skills
  • Multitasking
  • Documentation skills
  • Application support

Timeline

Family Assistance Analyst

State of New Mexico
07.2015 - 05.2024

Sales Associate

JCPenney
10.2007 - 05.2013

GED -

UNM GED

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Michelle King