Michelle Wright
Los Lunas,United States
Summary
Professional skilled in family assistance, with strong ability to analyze and address client needs effectively. Expertise in case management, data analysis, and resource coordination. Proven track record of fostering team collaboration and adapting to changing requirements. Known for reliability, strong communication skills, and results-driven approach.
Overview
20
20
years of professional experience
Work History
Family Assistance Analyst
State of NM Health Care Authority
Los Lunas, NM
10.2022 - Current
- Analyzed family assistance applications to ensure compliance with state regulations and guidelines.
- Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Monitored case files for accuracy, ensuring timely updates and documentation standards were met.
- Managed a diverse caseload effectively, prioritizing needs based on urgency and impact while adhering to established protocols.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Airbnb Host
Self Employed
Orlando, FL
03.2017 - 03.2022
- Managed guest communications to ensure prompt responses and positive experiences.
- Optimized pricing strategies based on market trends to maximize occupancy rates.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
Intern
Ocoee Police Department
Ocoee, FL
05.2016 - 02.2017
- Assisted in responding to community inquiries and providing information on police services.
- Conducted research on local crime trends to inform departmental strategies and initiatives.
- Maintained accurate records of incidents and reports using department software systems.
- Collaborated with team members to organize community outreach programs promoting safety awareness.
- Participated in training sessions on emergency response techniques and public safety measures.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Student Affairs Coordinator
St. Martinus University
Curacao
01.2014 - 05.2016
- Developed and implemented student engagement programs to enhance campus community involvement.
- Coordinated orientation activities, ensuring smooth transitions for incoming students.
- Managed student records using university database systems for accurate tracking and reporting.
- Facilitated workshops and seminars addressing academic resources and personal development.
- Facilitated communication between students, faculty, and administration to address concerns and resolve conflicts in a timely manner.
- Implemented diversity initiatives aimed at fostering a more inclusive campus culture and celebrating diverse perspectives among the student body.
- Coordinated campus-wide events such as student leadership conferences, guest speaker presentations, and cultural celebrations that enhanced the sense of community on campus.
Advanced Technical Support Specialist
T Mobile
Colorado Springs, CO
01.2012 - 11.2014
- Provided advanced troubleshooting for hardware and software issues across multiple platforms.
- Collaborated with cross-functional teams to resolve complex technical challenges efficiently.
- Developed and maintained comprehensive documentation for internal processes and user support guides
- Managed high levels of call flow and responded to technical support needs.
- Managed escalated cases with professionalism, ensuring successful resolution and maintaining strong client relationships.
Gallery Assistant Manager
TAT Enterprises
Colorado Springs, CO
05.2006 - 10.2012
- Assisted in daily gallery operations, ensuring smooth visitor experiences and efficient exhibit management.
- Coordinated art installations and deinstallations, maintaining high standards of presentation and organization.
- Managed inventory of artworks and supplies, streamlining procurement processes for timely restocking.
- Developed engaging educational materials for exhibitions, enhancing visitor understanding and engagement with art pieces.
- Trained new staff on gallery protocols and customer service best practices, ensuring consistent quality of visitor interactions.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
Education
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, CO05-2016
Skills
- Customer service
- Multitasking Abilities
- Problem-solving abilities
- Adaptability and flexibility
- Documentation and paperwork
- Eligibility determination
- Analytical thinking
- Task prioritization
Timeline
Family Assistance Analyst
State of NM Health Care Authority
10.2022 - Current
Airbnb Host
Self Employed
03.2017 - 03.2022
Intern
Ocoee Police Department
05.2016 - 02.2017
Student Affairs Coordinator
St. Martinus University
01.2014 - 05.2016
Advanced Technical Support Specialist
T Mobile
01.2012 - 11.2014
Gallery Assistant Manager
TAT Enterprises
05.2006 - 10.2012
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs