Crystal G. McPherson
Georgetown,GA
Summary
Committed and hardworking customer service representative with 30+ years experience assisting customers by processing monetary transactions, resolving issues, and answering customer questions. Dedicated to offering positive and upbeat assistance to customers and team members.
Overview
38
38
years of professional experience
Work History
Receptionist
Kelley, Lovette, Blakey & Sanders, P.C.
10.2015 - 02.2017
- Greeted guests and engaged in pleasant conversations while managing check-in process.
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected payments, processed transactions and updated relevant records.
Sales Associate
Joann Fabrics
06.2012 - 03.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Teacher
Dougherty Co. School System
08.1998 - 06.2010
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss problem solving strategies.
- Supported student development with clear communication skills.
Teller
Bibb Co. Teachers Credit Union
11.1990 - 05.1991
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Sr. Office Assistant
Southwest GA Farm Credit Service
06.1980 - 10.1990
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed loan payments and distributed loan disbursements.
Cashier
Harvey's Supermarket
11.1979 - 05.1980
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Hardees Fast Food
06.1979 - 08.1979
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Arts - Secondary English Education
State University of West Georgia
Carrollton, GA 01.1997
Bachelor of Arts - English
University of Georgia
Athens, GA08.1995
Associate of Arts - English Literature
Darton College
Albany, GA07.1993
Skills
- Greet, assist, and thank customers in professional, courteous manner
- Listen effectively to customer concerns and/or notify management of assistance needed to resolve customer needs
- Record sales properly, accurately and efficiently
- Interact in positive manner with management and staff
- Clear and Concise Verbal Communication
- Maintain clean, organized work area
Timeline
Receptionist
Kelley, Lovette, Blakey & Sanders, P.C.
10.2015 - 02.2017
Sales Associate
Joann Fabrics
06.2012 - 03.2013
Teacher
Dougherty Co. School System
08.1998 - 06.2010
Teller
Bibb Co. Teachers Credit Union
11.1990 - 05.1991
Sr. Office Assistant
Southwest GA Farm Credit Service
06.1980 - 10.1990
Cashier
Harvey's Supermarket
11.1979 - 05.1980
Cashier
Hardees Fast Food
06.1979 - 08.1979
Master of Arts - Secondary English Education
State University of West Georgia
Bachelor of Arts - English
University of Georgia
Associate of Arts - English Literature
Darton College
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