Crystaline Vega
Harrison,New Jersey
Summary
Over 10 years of experience in fast-paced call center environments. Exceptional communication problem-solving and conflict resolution/de-escalation skills. Customer service representative professional with strong ability to multi-task, prioritize, and manage time effectively.
Overview
9
9
years of professional experience
Work History
Business Development Coordinator
NJ Used Car Center
01.2021 - 06.2024
- Handle customer inquiries: Answer incoming phone calls, respond to internet leads, and interact with customers via email and text.
- Schedule appointments: Coordinate and book appointments for customers to meet with the sales team.
- Follow up: Conduct follow-up calls and emails with potential and unsold customers.
- Maintain records: Keep detailed and accurate notes in the customer relationship management (CRM) system.
- Product knowledge: Stay updated on new products, features, and special offers to answer customer questions accurately.
- Generate leads: Actively prospect for new leads and work to generate repeat business.
CSR
Home Dynamix
09.2018 - 03.2020
- Managed quality communication, customer support and product representation for each client. Kept abreast of rapidly evolving technology. Served as one of the company's bilingual Spanish/English customer service representative. Excelled in exceeding daily credit card application goals. Performed in-depth research to answer more complex questions. Guaranteed positive customer experiences and resolved all customer complaints.
Assistant Manager
Downhill Publishing, LLC
08.2015 - 12.2018
- Issued license codes to new and existing customers. Provided base level IT support to company personnel. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Education
High School Diploma -
Kearny High School
06.2007
Skills
- Cultivated with Word and Excel software
- Possess excellent verbal and written skills
- Extraordinary listening and attentiveness skills
Contact
- 11 Kingsland Ave
- Harrison, New Jersey 07029
- 201-467-7306
- C.vega625@icloud.com
Timeline
Business Development Coordinator
NJ Used Car Center
01.2021 - 06.2024
CSR
Home Dynamix
09.2018 - 03.2020
Assistant Manager
Downhill Publishing, LLC
08.2015 - 12.2018
High School Diploma -
Kearny High School