CRYSTAL IVETTE COVARRUBIAS
San Antonio,Texas
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
12
12
years of professional experience
Work History
Licensed Sales Producer
Allstate Insurance Co
San Antonio, TX
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve monthly sales targets.
- Developed strong rapport with customers and created positive impression of business.
Bank Sales & Service Representative
USAA Federal Savings Bank
08.2021 - 12.2023
- Enhanced member satisfaction by swiftly addressing and resolving loan related issues.
- Boosted client satisfaction by efficiently addressing and resolving member inquiries and concerns.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Improved loan processing times by streamlining documentation and application procedures.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Achieved sales targets consistently, contributing to overall branch growth and profitability.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Collaborated with underwriters to expedite approvals for qualified applicants, increasing efficiency of the approval process.
- Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
- Implemented cross-selling strategies by promoting additional bank products during client interactions which led to increased revenues for the institution.
Commercial Farm Processor
Nationwide
10.2012 - 04.2021
- Exhibits farm lines insurance knowledge and is fully cross trained on all products, able to effectively handle small and middle market accounts, special requirements, farm and processing functions
- Owns the customer experience by handling complex inbound requests through retention calls, emails, chat sessions, and texts from underwriters and agents, who are inquiring about insurance products or policies.
Member Care Specialist
Nationwide
10.2012 - 02.2015
- Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners
- Completes and processes all necessary forms
- Creates an exceptional customer experience while contributing to individual and team goals
- Provides process and performance improvement recommendations.
Education
High School Diploma -
Skills
- PROFESSIONAL SKILLS: Field of Expertise: Insurance, Teaching, Billing, Customer Experience, Insurance Commercial Processor
- Computer Skills:
- Microsoft Office
- Cross-Selling
- Active Listening
- Multitasking Abilities
- Regulatory Compliance
- Loan Origination
- Customer Service
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Licensed Sales Producer
Allstate Insurance Co
01.2024 - Current
Bank Sales & Service Representative
USAA Federal Savings Bank
08.2021 - 12.2023
Commercial Farm Processor
Nationwide
10.2012 - 04.2021
Member Care Specialist
Nationwide
10.2012 - 02.2015
High School Diploma -
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