Crystal J. DePriest
Harrisonburg,VA
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to optimize team productivity and enhance service quality. Demonstrates a proven track record of fostering a collaborative and adaptable workplace environment.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Lumos Fiber
03.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Senior Manager
Verizon Wireless
02.2022 - 03.2023
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Assistant Manager
Verizon Wireless
09.2020 - 02.2022
- Train and develop future leaders in home store and other stores
- Drive results that align with the company direction
- Creating high energy sales environment
- Creating a positive ambiance that’s welcoming to internal and external customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Solutions Specialist
Verizon Wireless
10.2016 - 09.2020
- Deliver first class customer service with the nation’s best network
- Familiar with all phones and multiple carriers current offers to compare with confidence to customers
- Develop and execute sales plans to meet and exceed all sales targets.
Insurance Broker
Marketplace Agency
06.2016 - 10.2016
- Customize insurance programs to suit individual customers, often covering a variety of health risks
- Establish premiums and designate payment methods
- Select company that offers types of coverage for clients.
Assistant Sales Leader
nTelos
05.2008 - 06.2016
- Managing and representing consumer and business accounts
- Train and schedule numerous employees tenured and new
- Responsible for staffing, training, developing, and motivating store employees
- Responsible for review of all contract service agreements to meet audit standards
- Motivate sales team to meet and exceed goal while maintaining a positive and fun team atmosphere.
Education
Associate of Applied Business - Business
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Page County High School
06-2003
Skills
- Project Management
- Staff Management
- Team Motivation
- Training and Development
- Team Collaboration
- Goal oriented
Accomplishments
Winners Circle recipient at a team level for 2022
Timeline
Inside Sales Representative
Lumos Fiber
03.2023 - Current
Senior Manager
Verizon Wireless
02.2022 - 03.2023
Assistant Manager
Verizon Wireless
09.2020 - 02.2022
Solutions Specialist
Verizon Wireless
10.2016 - 09.2020
Insurance Broker
Marketplace Agency
06.2016 - 10.2016
Assistant Sales Leader
nTelos
05.2008 - 06.2016
Associate of Applied Business - Business
Southern New Hampshire University
High School Diploma -
Page County High School
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