Brian Chard
South Lebanon,OH
Summary
Committed Stock Manager with extensive team building and supervisory experience. Efficiently tracks, counts and logs incoming and outgoing orders, reporting results to supervisors. Collaborates well with employees, dispatcher, production and vendor teams and implements effective inventory practices. Inspiring manager with extensive experience in retail and four years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Motivated Specialty Sales Manager focused on streamlining procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
General Factory Supply
Cincinnati, Ohio
09.2023 - Current
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Contributed ideas for improving internal processes related to sales operations.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Leveraged computer system to input customer orders and pricing information.
Specialty Sales Manager
Target
West Chester, OH
09.2022 - 09.2023
- Coached, developed and motivated team to achieve revenue goals.
- Determined price schedules and discount rates.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Stock Manager
Vans
Monroe , OH
09.2019 - 09.2022
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Led and managed projects to support logistics efforts and plans.
- Prepared inventory for shipment by attaching tags and labels.
- Consistently met company and department objectives within budget and time constraints.
- Utilized ordering, tracking and billing systems and associated processes.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing shipment processing.
- Monitored spending to ensure that expenses are consistent with approved budgets.
Equipment Technician
Paintball Country Ohio
Liberty Township, OH
08.2011 - 08.2020
- Inspected equipment and made repairs and replacements.
- Performed troubleshooting duties to determine cause of equipment failures.
- Maintained, tested and assembled over 3oo pieces of equipment weekly.
- Interpreted equipment manuals and blueprints.
- Performed troubleshooting on malfunctioning equipment, identified faults and repaired, replaced or refurbished components to restore full functionality.
- Tested equipment to determine root causes of problems and determine repair needs.
- Tracked repairs made, labor time and parts used to calculate bill.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
High School Diploma -
Lakota East High School
Liberty Township, OH05.2014
Skills
- Budget controls
- Project planning and scheduling
- Resource planning
- Project management
- Planning production
- Mentoring and training
- Safety standards
- Quality control
- Staff training and development
- Database Management
- Relationship Development
- Analytical problem solver
- Organized and meticulous
Timeline
Inside Sales Representative
General Factory Supply
09.2023 - Current
Specialty Sales Manager
Target
09.2022 - 09.2023
Stock Manager
Vans
09.2019 - 09.2022
Equipment Technician
Paintball Country Ohio
08.2011 - 08.2020
High School Diploma -
Lakota East High School
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