Summary
Overview
Work History
Education
Skills
Timeline
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Ernst Francois

West Orange,NJ

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Direct Sales Representative

Altice USA
03.2022 - 01.2024
  • Provided comprehensive product training to new hires, contributing to their rapid integration into sales team.
  • Stayed abreast of industry trends by attending relevant conferences, workshops, networking events, thereby enhancing overall sales acumen.
  • Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
  • Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
  • Achieved aggressive monthly quota of $6,300 consistently.

Delivery Service Partner

Amazon
07.2019 - 01.2021
  • Load and Unload 300+ packages each day
  • Pulled and review up to 200+ daily customers stops
  • Contacted customers prior to delivery to coordinate delivery times if needed be.
  • Reviewed daily documents and orders reported any errors found on daily route to supervisor
  • Recognizing by providing exceptional customer service
  • Work closely with dispatch to delivery

Transport Driver

Fleet Logix/ Enterprise
08.2019 - 02.2020
  • Maintained safe driving habits to protect property and general public on roadways.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Inspected vehicle and personally handled routine upkeep.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.

Quality Assurance Technician

Michael Foods
05.2015 - 10.2019
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Randomly selected products at various stages of production for evaluation.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Noted results and entered data into spreadsheet to track and assess trends.
  • Avoided litigation by managing confidential documentation to ensure 100% accuracy.
  • Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.

Education

Some College (No Degree) -

Essex County College
Newark, NJ

High School Diploma -

Bernie L. Edmondson High School
East Orange, NJ
06.1999

Skills

  • Budget controls
  • Mentoring and training
  • Project Planning
  • Effective listening and communication
  • Customer Acquisition
  • Effective negotiation
  • Door-to-door sales experience
  • Goal-Oriented

Timeline

Direct Sales Representative

Altice USA
03.2022 - 01.2024

Transport Driver

Fleet Logix/ Enterprise
08.2019 - 02.2020

Delivery Service Partner

Amazon
07.2019 - 01.2021

Quality Assurance Technician

Michael Foods
05.2015 - 10.2019

Some College (No Degree) -

Essex County College

High School Diploma -

Bernie L. Edmondson High School

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Ernst Francois