Crystal Lynn Underwood
Timonium ,MD
Summary
I have years of experience working in upscale / fine dining restaurants. I am detail oriented and customer focused. My goal is to give excellent service and to build a regular clientele. I am knowledgeable in regards to wine service and selection. I am a people person who loves interacting with my guests. I am a hard worker who hates idle time. I am knowledgeable and very experienced in the steps of service. I have a strong work ethic and care immensely about the service I provide.
Overview
16
16
years of professional experience
Work History
Server
LIBERATORE'S Ristorante
Lutherville, Maryland
02.2023 - Current
- Provided exceptional service to patrons.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business. Established a regular clientele.
- Trained new employees on restaurant procedures.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed knowledgeable in regard to the wine list and made appropriate recommendations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Matched wines with menu items and guest preferences.
- Recognized by management for providing exceptional customer service.
Server/ Trainer
Longhorn Steakhouse
Baltimore, Maryland
09.2022 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Stayed informed about daily specials, new menu items, promotions, and wine.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided menus, explained daily specials, and answered questions about menu items.
- Checked back with customers to ensure satisfaction with each course.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Promoted additional menu items or special offers as appropriate.
Server / Bartender
Flemmings Prime Steakhouse
Baltimore
03.2017 - 03.2020
- Provided exceptional service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge about the wine list and made desirable recommendations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Fully executed all steps of service on a daily basis.
Server/ Corporate Trainer
Ruth Chris Steakhouse
Baltimore, MD
01.2009 - 09.2017
- Greeted guests and provided menus.
- Provided exceptional service to high volume of daily customers in the form of private dining events.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completing opening, closing, and running side work tasks.
Education
Associate of Arts - General Studies
Essex Community College
Baltimore, MD06-2006
Some College (No Degree) - Education
Towson University
Baltimore, MDHigh School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06-2001
Skills
- Knowledgeable about wine
- Extensive training regarding the steps of service
- Exceptional customer and guest service
- Extensive upscale dining experience
- Detail Oriented & customer focused
- Four wall marketing / upselling
- Guest Engagement
- Positive and professional Sales expertise
- Strong Work Ethic
- Works well with others
Timeline
Server
LIBERATORE'S Ristorante
02.2023 - Current
Server/ Trainer
Longhorn Steakhouse
09.2022 - 09.2023
Server / Bartender
Flemmings Prime Steakhouse
03.2017 - 03.2020
Server/ Corporate Trainer
Ruth Chris Steakhouse
01.2009 - 09.2017
Associate of Arts - General Studies
Essex Community College
Some College (No Degree) - Education
Towson University
High School Diploma -
Parkville High School & Center For Math/Science