Marco A Diaz Fumero
Hollywood,FL
Summary
I am a dedicated and customer-oriented professional with a background in the restaurant industry. Hailing from Venezuela, my journey began as a bus boy, and I steadily advanced to roles such as food runner and server. With experience gained at Bella Luna in Aventura Mall from January 2020 to June 2021 and my ongoing position as a server at Olivia since June 2021, I have honed my customer service, sales, and communication skills. Fluent in both English and Spanish, I am adept at establishing rapport with diverse clientele, enhancing their dining experiences, and driving revenue growth.
Dreaming with something else.!
Overview
4
4
years of professional experience
Work History
Server
Olivia Restaurant
2021.06 - Current
- Provide top-notch customer service by greeting and seating guests, taking orders, and delivering food with accuracy and professionalism.
- Collaborate with the kitchen and bar staff to ensure timely and high-quality service.
- Actively upsell menu items and beverages to increase restaurant revenue.
- Address customer inquiries, resolve issues, and create a welcoming atmosphere.
- Maintain a clean and organized work area to uphold safety and sanitation standards.
Bus Boy / Food Runner
Bella Luna
2020.01 - 2021.06
- Started as a bus boy and quickly advanced to the position of food runner before becoming a server.
- Interacted with customers in a friendly and engaging
manner to enhance their dining experience.
- Demonstrated strong knowledge of the menu, including specials and wine pairings.
- Managed a high volume of tables during peak hours while maintaining service quality.
- Assisted in training new staff members and contributed to a positive team environment.
Education
Technical Degree - Fly Attendant
Aviation School
La Guaira, Vargas, Venezuela07.2017
High School Diploma -
Juan Escalona
Miranda, Venezuela07.2015
Skills
- Exceptional customer service and interpersonal skills.
- Proficient in suggestive selling to increase restaurant sales.
- Strong communication and problem-solving abilities.
- Knowledgeable about restaurant operations and menu items.
- Ability to handle high-pressure situations with professionalism.
- Fluent in English and Spanish, facilitating communication with a diverse clientele.
-Team Collaboration: Works effectively as part of a restaurant team, contributing to a positive work environment and supporting colleagues during busy shifts.
- Wine and Beverage Knowledge: Familiarity with wine pairings, cocktail recipes, and beverage service to enhance the dining experience and boost beverage sales.
- Problem Resolution: Skilled at addressing customer complaints or issues in a calm and effective manner, turning potential negative experiences into positive ones.
- POS Systems: Proficient in using Point of Sale (POS) systems for order entry, payment processing, and generating checks.
- Time Management: Demonstrates the ability to efficiently handle multiple tables and prioritize tasks to ensure timely service.
DJ
DJ and Event Organizer
In addition to my hospitality industry experience, I am also a skilled DJ and event organizer. I have a passion for curating music and creating unforgettable party experiences. Over the years, I have successfully organized and DJed at various events, including private parties and special occasions. My ability to read the crowd, select the right music, and create an electric atmosphere has contributed to the success of these events.
My proficiency in event planning, promotion, and coordination allows me to seamlessly execute memorable gatherings that leave guests with lasting impressions. This unique skill set complements my background in the service industry, enabling me to offer a well-rounded approach to customer satisfaction and entertainment.
Languages
English
Full Professional
Timeline
Server
Olivia Restaurant
2021.06 - Current
Bus Boy / Food Runner
Bella Luna
2020.01 - 2021.06
Technical Degree - Fly Attendant
Aviation School
High School Diploma -
Juan Escalona
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