Summary
Work History
Education
Skills
Timeline
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CRYSTAL M. WARD

CARMICHAEL,CA

Summary

Highly ethical and of good character hard working professional with results driven skills and the ability to work as a positive and productive team member and leader.

Energetic and compassionate, with natural ability to connect with individuals and provide support. Demonstrates understanding of mental health principles and effective communication and counseling skills. Committed to fostering positive outcomes and helping clients achieve their wellness goals. Experienced with assessing client needs and developing individualized support plans. Utilizes strong organizational skills to manage multiple cases and ensure timely delivery of services.

Work History

Key Holder/ Manager

Goodwill Industries
Carmichael, CA
11 2021 - 11 2024
  • Resolved customer complaints promptly.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Ensured compliance with all company policies and regulations by conducting daily floor and cashier audits.
  • Managed daily product producing , inventory control, cash control, and store opening and closing procedures.

Administrative Assistant/ Store Manager

Expert Pool Table
Orangevale. CA.
01 2013 - 11 2019
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

Alcohol and Drug Counselor

Volunteers Of America
Sacramento, Ca.
01 2012 - 01 2012
  • Coordinated closely with external agencies such as probation officers, social workers, and medical professionals to facilitate seamless service provision for clients.
  • Provided crisis intervention and support in high-stress situations to ensure client safety and wellbeing.
  • Maintained detailed case records in compliance with confidentiality guidelines, contributing to accurate documentation and efficient communication among team members.

Education

Associates of Arts - Human Services

American River College
05.2012

Associates of Arts - Chemical Dependency

American River College
05.2012

Skills

  • Crisis Intervention
  • Providing community referrals
  • Clinical Documentation
  • MS Office
  • Client needs assessments
  • Excelent professional bounderies
  • Confidentiality
  • Passion for ending homelessness and helping ones quality of life One step at a time

Timeline

Key Holder/ Manager

Goodwill Industries
11 2021 - 11 2024

Administrative Assistant/ Store Manager

Expert Pool Table
01 2013 - 11 2019

Alcohol and Drug Counselor

Volunteers Of America
01 2012 - 01 2012

Associates of Arts - Human Services

American River College

Associates of Arts - Chemical Dependency

American River College

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CRYSTAL M. WARD