Madisen Montoya
Auburn
Summary
Reliable Keyholder Manager with background in retail management and customer service. Have managed store operations, including opening/closing procedures, inventory control and staff supervision. Exhibit strong leadership skills, problem-solving abilities and commitment to achieving store goals. Previous work shows positive influence on team performance and customer satisfaction levels.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Key Holder/ Manager
Shoe Dept.Encore
Bay City
01.2026 - Current
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Behavior Technician
Game Changer Pediatric Therapy Services
Bay City
11.2022 - 11.2023
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
Sever/Bartender
Red Lobster
Bay City
09.2021 - 11.2023
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
Cashier/Sales Associate
Jacks Fruit and Meat Market
Bay City
01.2019 - 04.2020
- As a cashier at Jacks we were responsible for keeping the flow of business at a steady rate.
- On down time, when the store wasn't as busy, I would make sure the merchandise was always stocked and rotated.
- Packaging and weighing certain products was also an important component of my position.
Education
Associate of Science - Nursing
Delta College
Bay City, MI 09.2025 - 03.2026
High school diploma -
Bay City Western High School
Auburn, MISkills
- Adaptability
- Organization
- Attention to detail
- Reliability
- Fast learner
- Team collaboration
- Professionalism
- Goal-oriented mindset
Certification
- First Aid Certification, 01/01/23, Present
- CPR Certification, 01/01/23, Present
- QMHP Certification
Timeline
Key Holder/ Manager
Shoe Dept.Encore
01.2026 - Current
Associate of Science - Nursing
Delta College
09.2025 - 03.2026
Behavior Technician
Game Changer Pediatric Therapy Services
11.2022 - 11.2023
Sever/Bartender
Red Lobster
09.2021 - 11.2023
Cashier/Sales Associate
Jacks Fruit and Meat Market
01.2019 - 04.2020
High school diploma -
Bay City Western High School