Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ethan Battaforyen

Puyallup,WA

Summary

Dynamic Shift Manager at Wendy's with a proven track record in enhancing customer satisfaction and team performance. Skilled in conflict resolution and employee training, I effectively led operations and implemented quality control measures, ensuring a positive environment and seamless service delivery. Adaptable and results-driven, I thrive in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Shift Manager/Key Holder

Wendys
Puyallup, WA
01.2023 - Current
  • Implemented quality control measures to uphold company standards.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted customers with locating and securing desired products.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Opened and closed store in absence of senior managers.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Associate of Arts - General Studies

Pierce College
Puyallup, WA
06-2025

High School Diploma -

Gov Rogers High School
Puyallup, WA
06-2025

Skills

  • Customer service
  • Conflict resolution
  • Employee training
  • Inventory management
  • Store operations
  • Cash handling
  • Time management
  • Performance evaluations
  • Effective communication
  • Staff training
  • Cross-functional team leadership
  • Adaptability
  • Customer relations
  • Policy enforcement

Affiliations

I joined the Washington Army National Guard in February of 2023.

Accomplishments

  • I graduated and received a diploma for completing Basic Combat Training in Fort Sill Oklahoma for the National Guard on August 30th of 2024.
  • I then went on to graduate AIT in Fort Leonard Wood Missouri on September 16th of 2025.

Timeline

Shift Manager/Key Holder

Wendys
01.2023 - Current

Associate of Arts - General Studies

Pierce College

High School Diploma -

Gov Rogers High School

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