Crystal Surace
Amarillo,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
CBC CMO Administrative Assistant
Texas Department of Family Protective Services
Amarillo, TX
12.2022 - Current
- Created detailed data warehouse reports to assist higher management make strategic decisions.
- Planned and organized public relations and promotional events.
- Managed a team of marketing professionals responsible for developing campaigns, executing promotional events, and monitoring performance metrics.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Coordinated special projects as assigned by management staff.
Preparation for Adult Living Specialist
Texas Department of Family Protective Services
Amarillo, TX
05.2012 - Current
- Assisted in creating and shaping policy, practice and aid in decision-making by serving on workgroups, committees, and providing feedback to both Regions and State Office
- Attended quarterly state meetings in Austin, Texas to review regional and state reports and assist in resolving complex issues.
- Analyzed company's expenditures and developed financial models for our region and sent reports to state office.
- Coached, mentored and trained team members in order to improve their job performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Provided Independent Life Skills and Training Assessments to youth who were aging out of foster care
- Participated in organizing Regional events alongside of organizing Statewide Teen Conferences, and Statewide Youth Leadership Council Meetings.
- Set specific goals for projects to measure progress and evaluate end results.
- Advocate with the Texas Department of Family and Protective Services and worked to elevate youth voice.
- Oversaw five different programs at the same time, while having the ability to balance them by remaining detailed and structured by time management and organization.
- Served on the school boards at West Texas A&M, Amarillo College, Frank Phillips College to assist in improving policy and procedures in youth successfully transitioning into adulthood and post secondary education.
Criminal Court Clerk
City Of Amarillo
Amarillo, TX
06.2009 - 05.2012
- Processed court documents, such as pleadings, motions, subpoenas, orders, judgments and writs of execution.
- Entered data into computer systems to generate reports on pending cases and their outcomes.
- Provided support to judges by preparing case materials for review prior to hearings.
- Ensured compliance with state laws governing access to confidential documents.
- Monitored courtroom activity during proceedings and recorded any objections made by lawyers or parties involved in a case.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Bachelor of Science - Criminal Justice & Public Administration
West Texas A&M University
Canyon, TX12-2024
Minor - Sociology
West Texas A&M University
Canyon, TX12-2024
Associate of Science - Criminal Justice
Amarillo College
Amarillo, TX05-2017
Skills
- Partnership Development
- Knowledge in Criminal & Civil Law
- Business Administration
- Bilingual
- Team Leadership
- Excellent Interpersonal Skills
- Strong verbal and written communication
- Staff Training and Development
- Project Management
- Office Administration
- Microsoft Office Suite
- Travel Arrangements
- Staff Development
Timeline
CBC CMO Administrative Assistant
Texas Department of Family Protective Services
12.2022 - Current
Preparation for Adult Living Specialist
Texas Department of Family Protective Services
05.2012 - Current
Criminal Court Clerk
City Of Amarillo
06.2009 - 05.2012
Bachelor of Science - Criminal Justice & Public Administration
West Texas A&M University
Minor - Sociology
West Texas A&M University
Associate of Science - Criminal Justice
Amarillo College
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