Crystal N. Freeman
Sales Leader
Augusta,GA
Summary
Analytical, strategic-thinking and meticulous sales professional with over 20 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Talented at identifying customer needs to deliver effective solutions.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Territory Sales Manager
ADT Solar
Savannah/ Macon, GA
02.2023 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Home Energy Consultant 2
ADT Solar
Augusta, GA
08.2022 - Current
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Followed-up with warm prospects to deepen connections and convert leads.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Gathered information from prospective customers to identify solar energy needs.
Life Insurance Sales Agent
Freeman Financial Solutions LLC
Augusta, GA
05.2018 - 08.2022
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Business Account Specialist
Verizon Wireless
Augusta, GA
05.2018 - 03.2021
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Completed over 200 weekly cold calls to attract new customers, maintaining 80% conversion rate
Solutions Specialist
Verizon Wireless
Snellville, GA
01.2016 - 05.2018
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
General Manger/Store Manager Trainer
Finish Line INC
Multiple, FL, GA, TN, SC
07.2005 - 01.2016
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching
- Oversaw, trained and encouraged 6 Manager Trainees, promoting culture of efficiency and performance
Education
M.S.A - Sports Administration
Belmont University
Nashville, TN 08.2008 - 12.2010
B.S - Physical Education and Health Education
Lee University
Cleveland, TN 08.2002 - 12.2006
Skills
Client relationship management
undefinedTimeline
Territory Sales Manager
ADT Solar
02.2023 - Current
Home Energy Consultant 2
ADT Solar
08.2022 - Current
Life Insurance Sales Agent
Freeman Financial Solutions LLC
05.2018 - 08.2022
Business Account Specialist
Verizon Wireless
05.2018 - 03.2021
Solutions Specialist
Verizon Wireless
01.2016 - 05.2018
M.S.A - Sports Administration
Belmont University
08.2008 - 12.2010
General Manger/Store Manager Trainer
Finish Line INC
07.2005 - 01.2016
B.S - Physical Education and Health Education
Lee University
08.2002 - 12.2006
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