Result-driven customer focused individual with a passion for delivering exceptional customer service. Possessing strong interpersonal skills, and the ability to quickly adapt to new challenges and deliver quality work along with strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Also known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. continuing to be passionate about continuous learning and professional growth
Hi, I’m
Crystal Jones
Salem,VA
Summary
Overview
18
years of professional experience
2004
years of post-secondary education
Work History
Skin Thrills Tattoo & PiercingRoanoke, Virginia
Front Desk Manager
03.2025 - 10.2025
Job overview
- Managed front desk operations and ensured smooth customer check-in processes.
- Coordinated appointments and maintained accurate scheduling for tattoo and piercing services.
- Maintained cleanliness and organization of the front desk area to enhance client experience.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Addressed customer inquiries and resolved issues in a professional manner.
- Processed employee time sheets, payroll information and other administrative documents.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
The Nutrition GroupSalem, VA
Food Service Worker
08.2024 - 11.2024
Job overview
- Prepared and served food and beverages to children in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation area
- Operated cash registers accurately for order processing and payment transactions
- Adhered to company policies regarding portion control, presentation, recipe adherence and food handling procedures to ensure safety and quality of products.
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
- Maintained a positive attitude during challenging situations while delivering exceptional customer service
White Lotus Group- Comfort SuitesSalem, VA
Front Desk Associate
06.2024 - 08.2024
Job overview
- Greet and welcome guests upon arrival
- Answer inquiries and provide information about hotel services, local attractions, and other amenities
- Register guests and assign rooms
- Process payments and handle cash transactions
- Respond to guest requests and complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Monitor and update guest accounts
- Assist with other departments as needed
- Ensure compliance with all safety and security regulations
- Perform daily audits of guest accounts and charges
- Update and maintain guest information in the ho
The Lofts @ Downtown SalemSalem, Virginia
Assistant Innkeeper
07.2021 - 07.2022
Job overview
- Oversees and coordinates daily operations to ensure the highest standards for cleanliness and guest service
- Key Holder
- Greeting guests
- Ensures all lofts and areas of the Inn are properly cleaned and ready for guest arrival
- Assesses guests' needs and responds in a courteous and professional manner
- Responds to Emails, answers phone calls, makes some reservations in the absence of the Head Innkeeper
- Monitor and manage reservations
- Communicates with management and/or maintenance and/or repair needs
- Monitors and maintains proper inventory of all supplies, guest toiletries etc.
- Ensures housekeeping supplies are well maintained
- Manages and assists housekeepers
- Inspects lofts and all common areas on a daily basis and promptly addresses any and all issues that may be present
- Develops, implements and maintains deep cleaning schedule
- Marketing responsibilities online, via phone and in person
JOHNSON INVESTMENTS INCSalem, VA
Quality Controller
03.2008 - 06.2020
Job overview
- Key Holder
- Kept a daily log of time and duties throughout the day
- Maintained cleanliness of hallways, laundries, and grounds on weekly basis
- Duties included cleaning, detailing, and light improvements
- Opening and showing properties for possible future tenants
Allsports Café-SalemSalem, VA
Lead Bartender/Manager/Key Employee
07.2007 - 07.2017
Job overview
- Opening the restaurant and fulfilling opening duties, along with getting staff prepared to open business for the day
- Key Holder
- Make bank runs to get change for daily cash transactions
- Take and prepare food and beverage orders to serve the customers
- Alcohol inventory, restocking coolers, wiping down and cleaning service areas
- Review and manage house inventory
- Managing incoming calls on multi-line telephone
- Managing incoming and outgoing funds
- Log daily reports
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
Education
Salem High SchoolSalem, VA
High School Diploma
University Overview
Skills
- Supervising and Leadership skills
- Exceptional Customer service skills
- Excellent communication skills
- Basic accounting skills
- Attention to detail
- Bookkeeping
- Multitasking and organization
- Filing
Timeline
Front Desk Manager
Skin Thrills Tattoo & Piercing
03.2025 - 10.2025
Food Service Worker
The Nutrition Group
08.2024 - 11.2024
Front Desk Associate
White Lotus Group- Comfort Suites
06.2024 - 08.2024
Assistant Innkeeper
The Lofts @ Downtown Salem
07.2021 - 07.2022
Quality Controller
JOHNSON INVESTMENTS INC
03.2008 - 06.2020
Lead Bartender/Manager/Key Employee
Allsports Café-Salem
07.2007 - 07.2017
Salem High School
High School Diploma
06.2003