Crystal "Nikki" Clark
Burleson,TX
Summary
Driven professional with extensive experience in account management and customer relations, demonstrated at Worthington Monuments and other key roles. Excelled in enhancing customer satisfaction through efficient order resolution and quality control. Skilled in data entry and insurance verification, showcasing a blend of technical proficiency and interpersonal skills. Achieved significant improvements in process efficiency.
Overview
5
5
years of professional experience
Work History
Wholesale Account Manager
Worthington Monuments
09.2021 - Current
- Worked closely with wholesale customers to process sales quotes, orders and timelines for monument production company.
- Data entry to StoneSpot ordering system along with tracking fulfillment of orders throughout the ordering and production process.
- Resolved order issues efficiently and enhanced customer satisfaction.
- Quality control over all wholesale and retail sales orders.
Adminstrative Assistant
Department Of State Health Services
01.2021 - 09.2021
- Administrative assistant responsible for daily check in and verification of clients in immunization, STI and TB services field office for Public Health Nursing division of DSHS.
- Daily duties consist of but not limited to; verification of immunization records, coordination with nursing staff on eligibility of immunizations.
- Entering of immunizations into state registry- ImmTrac2 database, scheduling, confirming appointments, answering phone calls and assist nursing staff with any needed responsibilities.
Billing Specialist
Dr. Lyle Freedman
09.2019 - 07.2020
- Insurance administrator responsible for posting daily EOB's. Correction of claim denials along with appeals. Workers compensation claims and follow up.
- Insurance verification and surgery pre-certifications. Daily billing charges with CPT and ICD 10 coding.
- Responsible for numerous daily and monthly excel spreadsheets. Patient scheduling.
Education
High School Diploma -
Alvarado High School
Alvarado, TX2002
Skills
- Customer Relations
- Product and service knowledge
- Account Management
Timeline
Wholesale Account Manager
Worthington Monuments
09.2021 - Current
Adminstrative Assistant
Department Of State Health Services
01.2021 - 09.2021
Billing Specialist
Dr. Lyle Freedman
09.2019 - 07.2020
High School Diploma -
Alvarado High School
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