Crystel Ntshila
Dallas,TX
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Ntecc
Carrollton, Texas
03.2024 - Current
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Provided pre-arrival instructions to callers in life threatening situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Coordinated activities between multiple agencies during emergency situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
Court Clerk Intern
Justice A. A. Birch Building
Nashville, Tennessee
06.2024 - 06.2024
- Maintained accurate records of all court filings, pleadings and other documents received from attorneys or litigants.
- Attended court sessions to observe proceedings and take notes for later reference.
- Greeted visitors at the courthouse reception desk and directed them to appropriate personnel or offices.
- Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Permanency Case Manager
ACH OCOK
Fort Worth, TX
06.2023 - 01.2024
- Provided case management services to children and families in the foster care system.
- Developed permanency plans for children in out-of-home placements.
- Facilitated family team meetings with foster parents, birth parents, social workers, and other stakeholders.
- Maintained detailed documentation on all cases, including progress notes and court reports.
- Consulted with attorneys regarding legal matters related to each case.
- Attended court hearings as an advocate for the best interests of the child or youth.
CPS Investigator
Department Family Chld Svcs
Dallas, TX
09.2022 - 04.2023
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
- Provided written reports summarizing evidence collected during investigations.
- Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
- Participated in court proceedings related to the removal of children from their homes due to abuse or neglect.
- Assisted victims by connecting them with appropriate social service resources.
- Conducted home visits to assess living conditions and provide support services to families in need.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Attended trainings on investigative techniques specific to child welfare cases.
- Worked closely with attorneys throughout legal proceedings involving child protection cases.
- Researched relevant state laws regarding child custody issues.
Assistant Teacher Internship
Girl Scouts
Dallas, TX
09.2022 - 11.2022
- Taught middle school students lessons daily
- Organized events for parents and students during parent teacher conferences.
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
Homeless Prevention Case Manager Intern
Family Promise Inc
Indianapolis, IN
05.2022 - 08.2022
- Developed comprehensive case plans to identify and address client needs.
- Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
- Maintained accurate records of client interactions in case management software.
- Provided crisis intervention and supportive counseling for clients experiencing homelessness.
- Collaborated with local agencies to coordinate services for clients.
- Monitored progress of clients and provided ongoing assessment of their needs.
- Educated clients on budgeting skills, job search strategies, and life skills development.
- Conducted regular home visits to assess living conditions and provide support services.
- Organized weekly group meetings with participants to discuss challenges and successes related to housing stability goals.
- Attended training sessions on new developments in homeless prevention initiatives.
Accounting Intern
Kentucky Personnel Cabinet
Frankfort, KY
02.2022 - 05.2022
- Keying gross receipts from our quarterly report from our charitable organizations Transcribed for the Enforcement Branch
- Monitored processes impacting revenue, sales and receivables to detect trends and unauthorized activities
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Legal Intern
Lawyer Up
Los Angeles, CA
05.2021 - 08.2021
- Written communication skills
- Interpersonal skills
- Team-oriented
- Proposal writing
- Worked well in a team virtual environment as well as independently
- Accepted instruction from management regarding assignments and tasks
- Participated in client interviews, observed questioning process and documented information
- Responded to client calls and inquiries to deliver applicable information
- Demonstrated working with people across different social identities and backgrounds
- Worked independently to meet deadlines and achieve objectives for special projects.
- drafted affidavits
Sales Associate
Oil Palace
Indianapolis, IN
05.2020 - 05.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
Resident Assistant
Kentucky State University
Frankfort, KY
08.2020 - 05.2021
- Assisted with resolving student conflicts and disputes
- Managed administrative tasks, maintenance requests, room change process and incident reports
- Responded and assisted with diverse needs
- Maintained student safety by enforcing compliance with campus rules
- Assisted with resolving student conflicts and disputes.
Grant Writing Intern
Foster Success
Indianapolis, IN
12.2020 - 04.2021
- Held a seat on the hiring Committee for the Senior Director of Workforce development
- Researched and wrote proposals for the Lilly grant
- Researched grant opportunities based on funding amount needed, location and organization project
- Drafted, assessed and corrected high-quality proposals to pursue grants, donations and contracts
- Investigated potential funding sources, state and federal programs and non-profit foundations.
Canvasser
Kentucky Democratic Party
Frankfort, KY
10.2019 - 11.2019
- Walked over 15 miles daily to obtain signatures and register voters
- Exceeded signature and voter registration targets by 60%
- Utilized organizational knowledge and persuasive speech to sway public opinion
- Utilized script for on demand phone project assignment to deliver surveys to recipients.
Office Assistant
Kentucky State University
Frankfort, KY
12.2018 - 09.2019
- Assisted the accounting department by performing clerical tasks, including the processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendor, ect.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Education
Bachelor of Science - Political Science
Kentucky State University
Frankfort, KY05-2023
Paralegal Certificate - Law
SMU Deadman School of Law
Dallas, TXAffiliations
Founder and President of Political Science Organization
Founder of African Student Union
Trio Member
Pre-law society Vice President
Dr Pepper Scholarship Recipient
Girl Scout Member
Member of Alpha Kappa Alpha Sorority Incorporated.
Certification of Internship completion
Dean List 2021-2022
Timeline
Court Clerk Intern
Justice A. A. Birch Building
06.2024 - 06.2024
911 Dispatcher
Ntecc
03.2024 - Current
Permanency Case Manager
ACH OCOK
06.2023 - 01.2024
CPS Investigator
Department Family Chld Svcs
09.2022 - 04.2023
Assistant Teacher Internship
Girl Scouts
09.2022 - 11.2022
Homeless Prevention Case Manager Intern
Family Promise Inc
05.2022 - 08.2022
Accounting Intern
Kentucky Personnel Cabinet
02.2022 - 05.2022
Legal Intern
Lawyer Up
05.2021 - 08.2021
Grant Writing Intern
Foster Success
12.2020 - 04.2021
Resident Assistant
Kentucky State University
08.2020 - 05.2021
Sales Associate
Oil Palace
05.2020 - 05.2021
Canvasser
Kentucky Democratic Party
10.2019 - 11.2019
Office Assistant
Kentucky State University
12.2018 - 09.2019
Bachelor of Science - Political Science
Kentucky State University
Paralegal Certificate - Law
SMU Deadman School of Law
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