Crystiana Ibay
Hayward,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Holiday Inn And Suites San Mateo
330 N Bayshore Blvd
11.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Reservation Manager
U-haul Storage Moving Company
Fremont, CA
07.2022 - 11.2022
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Established effective communication channels between departments for seamless coordination of guest services.
Volunteer/Instructors Assistant
Tehani Dance Fitness
Hayward, CA
06.2016 - 10.2021
- Assisting dancers in understanding movement and technique.
- Ability to train in complex exercise and movements.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted new dancers in with friendliness and professionalism.
Volunteer
Saint Anthony's Foundation
San Francisco
12.2019 - 12.2019
- Assisted with special events and programs
- Maintained clean, neat, and operational facilities to serve program needs.
- Community building in the city of San Francisco
- Supported engaging, fun, and smooth-running events by helping with serving food and connecting with people in need.
Education
James Logan High School
05.2022
Skills
- Communication skills
- Strong interpersonal skills
- Problem-solving skills
- Positive Attitude
- Self-motivated and responsible
- Attention to Detail
- Organized and Efficient
- Adapts to situations quickly and efficiently
- Listening Skills
- Customer/ Guest Services
- Guest Relations
- Teamwork and Collaboration
Timeline
Front Desk Agent
Holiday Inn And Suites San Mateo
11.2023 - Current
Reservation Manager
U-haul Storage Moving Company
07.2022 - 11.2022
Volunteer
Saint Anthony's Foundation
12.2019 - 12.2019
Volunteer/Instructors Assistant
Tehani Dance Fitness
06.2016 - 10.2021
James Logan High School