Summary
Overview
Work History
Education
Skills
Timeline
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Cshalus Daniels

Bryan,TX

Summary

Driven to excel, my call center experience and analytical skills to significantly enhance client retention through outstanding customer service and effective debt resolution strategies. Skilled in negotiation and fostering client relationships, I consistently surpassed performance goals, embodying a results-oriented approach with a focus on continuous improvement and team mentorship.

Overview

11
11
years of professional experience

Work History

Debt Recovery Specialists

Synergetic Communication
04.2024 - Current
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Associate Team Member

Greenberg, Grant & Richards
02.2023 - 02.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.

Debt Consultant

Alltran Financial
01.2013 - 02.2023
  • Maximized debt reduction results with thorough research on creditors'' policies and practices.
  • Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance.
  • Coordinated with external partners, such as credit bureaus and legal professionals, to provide comprehensive support in addressing clients'' financial challenges.
  • Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
  • Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.

Education

Hospitality Administration And Management

University of Houston - Downtown
Houston, TX

High School Diploma -

A&M Consolidated High School
College Station, TX
05.1998

Skills

  • Goal-Oriented
  • Call center experience
  • Customer research
  • Administration and Management
  • Payment Scheduling
  • Organizational Skills
  • Microsoft Office
  • Negotiation and Resolution
  • Analytical and Critical Thinking
  • Training and Teaching
  • FDCPA Compliance
  • Skip Tracing

Timeline

Debt Recovery Specialists

Synergetic Communication
04.2024 - Current

Associate Team Member

Greenberg, Grant & Richards
02.2023 - 02.2024

Debt Consultant

Alltran Financial
01.2013 - 02.2023

Hospitality Administration And Management

University of Houston - Downtown

High School Diploma -

A&M Consolidated High School

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Cshalus Daniels