Clarence Slayton
Kentwood
Summary
Passionate manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relationship skills. Proficient in using decision making skills and sound judgment to positively impact personal and employee success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ups Store
11.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
5 Below
06.2019 - 11.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Computer And Information Sciences
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
New Town High School
Owings Mills, MD06-2021
Skills
- Sales monitoring
- Recruiting and interviewing
- Employee engagement
- Team leadership
- Customer service and satisfaction
- Product and service sales
- Problem-solving
- Decision-making
- Staff management
- Customer relations
Timeline
Assistant Manager
Ups Store
11.2023 - Current
Sales Associate
5 Below
06.2019 - 11.2023
Computer And Information Sciences
The Community College of Baltimore County
High School Diploma -
New Town High School