SHONTE CRAVIN-BENNETT
Smyrna,GA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in challenging situations. A collaborative team player who adapts seamlessly to evolving needs while maintaining a steadfast focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to aligning customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Secretary Clerk, Emergency Dept and MedSurge
Kennestone Regional Medical Center
Marietta, GA
04.2023 - Current
- Coordinated patient admissions and discharges, ensuring uninterrupted operational processes.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Oversaw the integrity of patient records by leveraging electronic health record (EHR) systems for regulatory compliance.
- Scheduled appointments effectively, optimizing clinic workflow and reducing patient wait times.
- Handled telephone communications by offering office information, answering questions, and routing calls to relevant personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
BILLING ANALYST II
THE HARTFORD FIRE INS, WORK FROM HOME
Atlanta, CA
02.2022 - 04.2023
- Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Coordinated order monitoring and communication with customers and vendors to enhance production efficiency and delivery timelines.
- Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
- Review and edit customer artwork for their custom orders to ensure it is production ready.
- Verified accuracy of accounts payable payments, resulting in 80% reduction in payment errors and check reissues.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
UNDERWRITER
STATE FARM INS, WORK FROM HOME
Atlanta, CA
08.2020 - 02.2022
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Analyzed financial documents to support underwriting decisions and assess applicant eligibility.
Customer Support Specialist
Ebay Enterprise
Melbourne, FL
02.2018 - 08.2020
- Trained new representatives on company policies and customer service protocols.
- Implemented CRM systems to track leads, manage customer relationships, and streamline sales processes.
- Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
- Resolved customer inquiries regarding billing discrepancies and payment issues.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
Education
Medical Assistant - Medical Assistant
EVEREST UNIVERSITY
Melbourne, FL08-2014
High School Diploma -
CHAFFEY HIGH SCHOOL
Ontario, CA06-2001
Skills
- Microsoft Excel
- Patient confidentiality
- Call center experience
- Medical terminology
- Billing systems and software
- Order process management
- Teamwork orientation
- Data entry skills
Certification
- CCMA (NHA) 8/2014-Current
- BLS (AHA) 3/2014-Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Secretary Clerk, Emergency Dept and MedSurge
Kennestone Regional Medical Center
04.2023 - Current
BILLING ANALYST II
THE HARTFORD FIRE INS, WORK FROM HOME
02.2022 - 04.2023
UNDERWRITER
STATE FARM INS, WORK FROM HOME
08.2020 - 02.2022
Customer Support Specialist
Ebay Enterprise
02.2018 - 08.2020
Medical Assistant - Medical Assistant
EVEREST UNIVERSITY
High School Diploma -
CHAFFEY HIGH SCHOOL