CHRISSY THOMPSON
ATLANTA,GEORGIA
Summary
Personable and dedicated agent with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Delta Airlines
Atlanta, GA
10.2023 - Current
- Investigate and resolve customer concerns related to ticketing in order to maximize efficiency.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Built a trusting relationship with customers to better understand their needs.
- Managed difficult customer situations with professionalism and empathy.
- Navigated multiple computer systems and utilized search tools to find information.
- Increase company revenue through the execution of various sales initiatives.
VIP Member Associate III
P/S
Atlanta, GA
06.2024 - 10.2024
- Curated daily timelines with my team to ensure members were departing/arriving at the facility on time.
- Trained new hires on P/S operations, policies, and procedures.
- Process and safely occasionally lift guest luggage, weighing up to 75 lbs.
- Communicate to team members on movements using radio and telephone communications.
- Adhered to all applicable policies, procedures, regulations, and laws by maintaining accurate records of member interactions. Also,
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
Lead Process Server and Office Administrator
Connect2Court
Atlanta, GA
01.2022 - 06.2023
- Reviewed court documents and determined the appropriate parties to serve legal papers. Served legal documents such as eviction notices, wage garnishments and small claims judgments.
- Trained new process servers up to company and legal standards. Including documentation and quality service of process in the field.
- Recorded attempts of service in detailed reports, including dates, times, and delivery methods used. Returned completed proof of service forms to clients or attorneys in a timely manner.
- Organized and tracked service attempts, as well as other process serving responsibilities.
- Managed personal schedule effectively in order to maximize productivity throughout the day while meeting deadlines.
- Resolved all customer complaints and follow-ups professionally.
- Maintained records of all served documents in accordance with applicable laws.
Office Administrator/ Security Officer
Wexford
Hilton Head, SC
06.2020 - 01.2022
- Manned entrance and exit posts and checked authorization for personnel and visitors
- Communicated regarding incoming admissions, visits and deliveries to appropriate staff
- Answered phones and responded to inquiries at security desk
- Warned persons of rule infractions or violations and apprehended or evicted violators from premises
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
Education
Bachelor of Arts - Business Management
University of South Carolina
Columbia, South Carolina05.2021
Skills
- Paperwork processing
- Data collection
- Data entry
- Information security
- Account updating
- Call management
- Call center operations
- De-escalation techniques
- Product knowledge
- Product sales
- Multitasking
- Scheduling
- Microsoft office suite
References
References available upon request.
Timeline
VIP Member Associate III
P/S
06.2024 - 10.2024
Customer Service Representative
Delta Airlines
10.2023 - Current
Lead Process Server and Office Administrator
Connect2Court
01.2022 - 06.2023
Office Administrator/ Security Officer
Wexford
06.2020 - 01.2022
Bachelor of Arts - Business Management
University of South Carolina
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