C. Tyler Williams
Mount Washington,KY
Summary
Dynamic Operations Manager with a proven track record at What Chefs Want, excelling in workflow optimization and team leadership. Enhanced order accuracy and reduced waste through strategic inventory management. Skilled in problem-solving and employee relations, fostering a culture of accountability and high performance across cross-functional teams.
Overview
10
10
years of professional experience
Work History
Operations Manager
What Chefs Want
Louisville, KY
03.2016 - Current
- Streamlined inventory management processes, enhancing order accuracy and reducing waste.
- Implemented training programs for staff, improving operational efficiency and service quality.
- Led cross-functional teams to optimize supply chain workflows, achieving faster turnaround times.
- Developed standard operating procedures to ensure compliance with health and safety regulations.
- Monitored daily operations, addressing issues proactively to maintain high productivity levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Coordinated logistics operations to facilitate timely deliveries while minimizing transportation costs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Dock Manager
What Chefs Want
Louisville, KY
01.2017 - 06.2022
- Oversaw dock operations, ensuring timely and efficient product distribution.
- Led team training initiatives to improve safety compliance and operational efficiency.
- Monitored dock performance metrics to identify areas for operational enhancement.
- Developed strategies for optimizing space utilization within the docking area.
- Fostered relationships with cross-functional teams to ensure seamless supply chain integration.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Performed pre-shift and post-shift inspections of dock equipment.
- Implemented loading dock process and productivity improvements.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Hired and trained 100+ new personnel in safety practices, employer policies, performance requirements and job duties.
- Collaborated with other departments to ensure seamless coordination of shipment arrivals and departures.
- Evaluated performance of dock employees, providing constructive feedback and implementing performance improvement plans when needed.
- Maintained compliance with all regulatory requirements pertaining to shipping, transportation, and environmental concerns on the dock area.
- Trained and mentored new team members, fostering an environment of growth and development within the department.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Case Picker
What Chefs Want
Louisville, KY
03.2016 - 09.2017
- Operated forklifts and pallet jacks for efficient case picking and inventory management.
- Ensured accurate order fulfillment by carefully selecting products from warehouse shelves.
- Maintained safety protocols while navigating warehouse environment to minimize accidents.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Mentored junior staff on best practices in case picking and equipment operation.
- Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
- Reduced product damage with careful handling and appropriate packaging of picked items.
- Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
- Expedited order processing by consistently meeting daily case picking targets.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY05-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Operations oversight
- Workflow optimization
- Workforce management
Timeline
Dock Manager
What Chefs Want
01.2017 - 06.2022
Operations Manager
What Chefs Want
03.2016 - Current
Case Picker
What Chefs Want
03.2016 - 09.2017
High School Diploma -
Bullitt East High School