Cullen Staats
Oxford,MA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Dana Companies
10.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw 150 spot railyard and maintained accurate inventory of customer product.
- Dispatched fleet of 30 drivers nationwide for dry bulk transit and delivery.
TSA Dispatcher
Truck Courier
08.2021 - 10.2023
- Work with senior dispatcher to plan work for workday
- Maintain driver STA authorization and TSA compliance of 50+ drivers
- Perform duties of senior dispatcher in cases of absence
- Troubleshoot and solve delivery issues
- Established standard operating procedure for tracking driver paperwork return rates leading to increased return rates and faster invoice completion
- Train new dispatchers and freight brokers
- Maintain own STA authorization to handle and process SSI documents
- Lead team of 3 during late shift to distribute the next days work
- Cover night and weekend on call as necessary
Bartender
Bowlero
05.2022 - Current
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Set up glassware, liquor and other necessary supplies for special events
- So far trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Follow strict recipes and drink measurements to minimize waste and maximize revenue
- Polish glassware, bussed tables and removed debris to keep customer areas clean
- Follow alcohol awareness procedures for preventing excessive guest intoxication
Lead Daytime Dispatcher
A-Alert Courier Service
10.2019 - 11.2021
- Enter 250+ work orders to drivers daily
- Pull orders from UPS-SCS and customer warehouse
- Manage and pick Asurion inventory orders
- Trained new dispatchers
- Performed billing entry for 200+ warehouse orders weekly
- If lacking capacity at end of day, used company or personal vehicle to complete work orders and deliveries until all were completed for day
- Maintain own STA authorization to manage air freight warehouse
- Lead team of 3 dispatchers to plan and assign work daily
- Cover overnight shifts as necessary
Education
Some College (No Degree) - Business Management
Becker College
Worcester, MADiploma -
Shrewsbury High School
Shrewsbury, MA05.2018
Skills
- Prioritizing Calls
- Customer Relationship Management
- Closing Tickets
- Routing Orders
- Training New Hires
- Microsoft 365 Suite
- Delivery Procedures
- Fleet Dispatching
- Delivery Support
- Work Order Generation
- Paperwork Submission
- Xcelerator Dispatch Software
Accomplishments
- Achieved Expeditors International Service Provider of the Year award 2022 through effectively servicing all aspects of their business.
Certification
- Effective Personal Productivity, Leadership Dynamics - 2022
Hobbies and Interests
Car Performance Mechanical Work
Building and Servicing Desktop PCs
Studying Historical Events
Timeline
Dispatcher
Dana Companies
10.2023 - Current
Bartender
Bowlero
05.2022 - Current
TSA Dispatcher
Truck Courier
08.2021 - 10.2023
Lead Daytime Dispatcher
A-Alert Courier Service
10.2019 - 11.2021
- Effective Personal Productivity, Leadership Dynamics - 2022
Some College (No Degree) - Business Management
Becker College
Diploma -
Shrewsbury High School
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