Curineia Hanson

PROFESSIONAL SUMMARY

Experienced administrative professional.

• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Directed employee inquiries to appropriate department personnel.
• Handled confidential documents in an organized fashion according to established protocol.
• Responded to employee issues to provide immediate resolution and improve retention.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.

• Adept at fostering positive relationships with employees and external partners to enhance workplace culture.

• Proven ability to handle multiple responsibilities with excellent communication and organizational skills.

• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Conducted comprehensive market research for informed decision-making in campaign development
• Optimized customer engagement through tailored email marketing strategies
• Proactively identified opportunities to improve online reputation through review monitoring and response strategies
• Boosted brand visibility by developing and executing targeted marketing campaigns
• Raising our occupancy percentage through teamwork, hard work, and genuine pride for my employer, property, and residents

• Communicated to customers and local business owners daily/weekly/monthly
• Managed day-to-day business operations
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs
• Consulted with customers to assess needs and propose optimal solutions
• Trained and motivated employees to perform daily business functions

• Cultivated warm relationships with regular customers
• Worked with POS system to place orders, manage bills and handle complimentary items
• Explained menu items and suggested appropriate options for food allergy concerns
• Bussed and reset tables to keep dining room and work areas clean
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Used slow periods to restock supplies
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
• Assisted in event planning and execution, leading to successful private parties and special events at the restaurant
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours
• Organized server schedules, reducing labor costs without sacrificing quality of service
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences

• Trained and mentored several new personnel hired to fulfill various roles
• Coordinated one on ones for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
• Monitored day-to-day activities of service for the company and employees, noting areas needing improvement and implementing plans for rectification
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in a positive and rewarding environment