Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curry Erica

1027 Thomas Jefferson Way

Summary


Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.

Overview

9
9
years of professional experience

Work History

Dispatcher Office Assistant

Road Rollers LLC
03.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.

Dispatcher

North Cypress EMS
09.2024 - 05.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.

Customer Service Representative

Faithful And Gifted Private Care Services
01.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - Criminal Science

Remington College
Baton Rouge, LA
05-2008

Associate of Arts - Medical Laboratory Science

Louisiana Delta Community College
Monroe, LA
06-2001

Skills

  • Typing speed
  • Scheduling coordination
  • Prioritization
  • Route planning
  • Multi-line phone proficiency
  • Geographical expertise
  • Strong problem solver
  • Administrative support
  • Filing and data archiving
  • Time management

Timeline

Dispatcher

North Cypress EMS
09.2024 - 05.2025

Dispatcher Office Assistant

Road Rollers LLC
03.2019 - Current

Customer Service Representative

Faithful And Gifted Private Care Services
01.2017 - 02.2019

Associate of Science - Criminal Science

Remington College

Associate of Arts - Medical Laboratory Science

Louisiana Delta Community College

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