Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Cannon

Dallas,GA

Summary

I am a Navy Veteran. Versatile and results-driven professional with extensive experience across customer service, telecommunications, and aviation sectors, notably with Aetna. Excelled in troubleshooting, fiber optic installations, and enhancing customer satisfaction through empathetic engagement and technical proficiency. Proven track record in improving operational efficiency and maintaining high safety standards, demonstrating exceptional problem-solving and interpersonal skills.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Aetna
02.2016 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Field Technician

Comnet Communications
06.2009 - 07.2015
  • Install, test, and maintain fiber optic networks to ensure reliable broadband services for residential and commercial clients.
  • Perform fiber optic splicing and connectorization following industry standards for optimal network performance.
  • Use OTDR, optical power meters, and other test equipment to diagnose and resolve network issues.
  • Maintain accurate documentation, including network maps, splice diagrams, and project notes.
  • Provide excellent customer service, addressing client inquiries and ensuring service satisfaction.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

Aviation Technician

United States Navy(Enlisted),
01.2005 - 04.2008
  • Inspect work of aircraft mechanics performing maintenance, modification, or repair, and overhaul of aircraft mechanical systems to ensure adherence to standards and procedures.
  • Examine maintenance records and flight logs to determine if service and maintenance checks and overhauls were performed at prescribed intervals.
  • Inspect new, repaired, or modified aircraft to identify damage or defects and to assess airworthiness and conformance to standards, using checklists, hand tools, and test instruments.

Education

Learning Alliance

Skills

  • Safety and Efficiency
  • Inventory Management
  • Troubleshooting
  • Installation and Repair
  • Equipment Inspection
  • Maintenance Oversight
  • Technical Inspections

Certifications

  • First Aid
  • NCTI WiFi Technologies
  • DAS Installation
  • Small Cell Installation
  • PIM/Line Sweeping
  • Cable Management
  • NFPA 70E
  • Bucket Truck
  • DOT Flagging
  • Optical Fiber Inspection
  • Testing Optical Fibers and Locating Faults

Timeline

Customer Service Representative

Aetna
02.2016 - 01.2024

Field Technician

Comnet Communications
06.2009 - 07.2015

Aviation Technician

United States Navy(Enlisted),
01.2005 - 04.2008

Learning Alliance

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Curtis Cannon