Curtis Cole Jr
Tempe,AZ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Medix
Tempe, AZ
02.2024 - 07.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Verified patients information through various insurance carrier portals to help verify before appointment
- Main goal was to prevent denied claims by being able to verify correct insurance before claim is sent out. I was a part of this pilot project that lasted 6 months
Patient Enrollment Coordinator
Iora Senior Primary Care / One Medical Seniors
Phoenix
09.2021 - 11.2023
- Trained both in inbound , and outbound calls.. Typically 40-60 calls a day
- Responsible for making scheduled outbound calls to future patients, verifying insurance with insurance provider and assigning providers to patients insurance with them
- Transitioned to being the first point of contact for new patients after the company was acquired.
- Experience with Salesforce platform and analyzing using data within that platform.
- Experience working closely with other teams for certain workflows
Customer Service and Sales Associate
Lowes
Tempe
03.2017 - 09.2021
- Worked in the Garden Center, stocking heavy products, providing customer service, and trained in various store areas including cash registers.
Pest Control and Termite Technician
Truly Nolen Pest Control
Tempe
02.2020 - 06.2021
- Serviced customers, identified pest problems, and ensured customer retention through effective communication and follow-up.
Cashier and Line Cook
Burger King
Tempe
10.2015 - 03.2017
- Ran the cash register, took customer orders, prepared food, and maintained cleanliness in the restaurant.
Education
Bachelor Of Science - Business Amdistration- Finance
Southern New Hampshire University
Diploma -
Marco De Niza High School
05.2016
Skills
- Customer Service
- Warm Tone
- Eager Learner
- Active Listening
- Multi Tasking
- Accountability
- Organization
- Patience
- Positivity
- Constructive Criticism
- Collaboration
- Reliable
- Communication
- Teamwork and Collaboration
- Dependable
- Adaptability
- Problem Solving
- Critical Observation
- Conflict Resolution
- Forklift
- Freight Experience
- Pest Control
- Load & Unload
- Warehouse Experience
- Pallet Jack
- Retail sales
- Time management
- Sales
- Delivery Driver Experience
- Cash handling
- Phone etiquette
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Verification Specialist
Medix
02.2024 - 07.2024
Patient Enrollment Coordinator
Iora Senior Primary Care / One Medical Seniors
09.2021 - 11.2023
Pest Control and Termite Technician
Truly Nolen Pest Control
02.2020 - 06.2021
Customer Service and Sales Associate
Lowes
03.2017 - 09.2021
Cashier and Line Cook
Burger King
10.2015 - 03.2017
Bachelor Of Science - Business Amdistration- Finance
Southern New Hampshire University
Diploma -
Marco De Niza High School
Food Handler Certification