Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Edmonson

San Antonio

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Viewer Experience Advocate

DISNEY/HULU
10.2023 - 12.2024
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about billing, payment processing and support policies and procedures.

Business Owner

Self-Employed
04.2021 - 11.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

Fulfillment Associate

SilverSpot Technologies
10.2020 - 04.2021
  • Skillfully managed merchandise tracking using handheld scanners in a fast-paced fulfillment environment
  • Ensured accurate item matching for packing and shipping
  • Maintained clean and organized workspace for efficiency and safety
  • Efficiently processed and fulfilled orders, adhering to defined standards and utilizing a standard picking system
  • Expertly wrapped and relocated pallets to designated carrier areas while promptly locating merchandise to fulfill orders

Dishwasher

Max & Louies
01.2020 - 03.2020
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
06.2019

Skills

  • Teamwork
  • Leadership
  • Communication
  • Customer Service
  • Business Management
  • Client Relations
  • Merchandise Tracking
  • Order Fulfillment
  • Sanitation
  • Organization
  • Refunds processing
  • Merchandise upselling
  • Problem resolution
  • Goal setting
  • Call metrics

Timeline

Viewer Experience Advocate

DISNEY/HULU
10.2023 - 12.2024

Business Owner

Self-Employed
04.2021 - 11.2023

Fulfillment Associate

SilverSpot Technologies
10.2020 - 04.2021

Dishwasher

Max & Louies
01.2020 - 03.2020

Bachelor of Science - Criminal Justice

Colorado Technical University

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Curtis Edmonson