Curtis Epps
CHARLOTTE,NC
Summary
Highly skilled and enthusiastic professional with a passion for delivering exceptional customer service and driving business success. With a proven track record of exceeding customer expectations and building lasting relationships, I possess excellent communication and problem-solving abilities. My strong attention to detail, coupled with a keen ability to multitask and prioritize, enables me to handle challenging situations with ease and efficiency. A collaborative team player, I thrive in fast-paced environments and leverage my creativity to contribute innovative ideas and strategies. Additionally, I bring solid management skills, ensuring effective oversight of operations and payroll processes for contracted personnel, further enhancing organizational efficiency and success.
Overview
7
7
years of professional experience
Work History
Dispatch Manager
Amazon DSP (9STAR)
12.2024 - Current
- Managed daily dispatch operations for an Amazon DSP, overseeing 50+ EDVs (Electric delivery vans) and coordinating 50+ routes per day.
- Utilized Amazon’s routing and logistics systems (Cortex and Driver i Netradyne) to optimize route assignments, on-road support, and delivery efficiency.
- Monitored real-time route progress, proactively resolving delivery obstacles and ensuring on-time performance targets.
- Communicated with Amazon Operations and delivery associates to maintain safety, quality, and compliance standards.
- Tracked performance metrics (Driver violations, rescue needs, on-road times, DPMO) and implemented improvements to boost station scorecard results aiming to Fantastic Plus.
- Trained and coached new dispatchers and drivers on route readiness, safe driving expectations, and standard operating procedures (SOPs).
Human Resources Assistant
Amazon
01.2019 - 04.2021
- Daily maintenance of HRIS systems: entering new employees, issuing time cards ( MyTime) , and updating employee information, Benefits Enrollments, etc
- Calculate turnover metrics for salaried and hourly associates
- Coordinate with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns
- Attendance tracking: Creating and emailing P1 and P3 attendance report to the CLT4 HR team
- Delivered friendly assistance with new hires and current employees throughout the FC
- Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Collaborated with management to create and implement effective employment policies
- Organize all HR department records, employment files and maintains operation of office equipment
Fleet Operations Manager
Bird Rides
04.2021 - Current
- - Oversee and manage the daily operations of my Franchised Bird electric scooters within a designated area.
- - Ensure proper maintenance and functionality of the scooter fleet.
- - Coordinate deployment and retrieval processes to optimize scooter availability for riders.
- - Analyze operational data to identify areas for improvement and implement strategies for increased efficiency.
- - Collaborate with cross-functional teams, focusing on enhancing rider experience and maintaining safety standards.
- - Handle payroll processes for contracted personnel involved in scooter maintenance and deployment, ensuring timely and accurate payments.
- - Implement and maintain payroll systems and documentation to track contractor hours, rates, and other relevant financial information in compliance with regulatory requirements.
Education
Business Administration And Management
Central Piedmont Community College
Charlotte, NCTimeline
Dispatch Manager
Amazon DSP (9STAR)
12.2024 - Current
Fleet Operations Manager
Bird Rides
04.2021 - Current
Human Resources Assistant
Amazon
01.2019 - 04.2021
Business Administration And Management
Central Piedmont Community College