Curtis Gordon
Ramada Hotel
McDonough,NY
1
Certification
6
years of professional experience
High-Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork, duty and adaptability, possessing strong communication and problem-solving skills. I look forward to building relationships and harmonizing our abilities to scale and build the team.
Skills
Front office management
Customer service
Payment processing
Billing support
Room availability management
Data entry
Telephone communication
Team collaboration
Computer proficiency
Time management
Courteous and professional
Courteous and professional
Work History
Front Desk Receptionist
9 Months- Provided a safe and hospitable atmosphere for guests as well as serving and helping guests with critical and timely situations.
- Provided a safe and hospitable atmosphere for guests as well as service and help guests with critical and timely situations.
- Facilitated client introductions and ensured their comfort during visits., Sorted and organized documents for night audits to ensure accuracy. and Logged daily statistics to track operational performance..
- Communicate clearly and frequently with the team to maintain room quality and availability.
- Processed room deposits, fees, and payments accurately to maintain financial integrity.
- Answered calls promptly, resolved inquiries, and routed messages to appropriate hotel departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Warehouse Operations Associate
2 Years 3 Months- Stocked and organized merchandise as well as record and report progress using team software.
- Enhanced order fulfillment accuracy by conducting regular audits and addressing discrepancies promptly.
- Monitor and package inventory according to demand, as well as contact company support to handle returns and redoes.
- Implemented improved storage solutions, optimizing space utilization within the warehouse facility.
- Conduct regular audits to enhance order fulfillment accuracy, addressing discrepancies promptly to maintain high service standards.
- Picked and packed customer orders using scanning systems to ensure fulfillment accuracy.
- Inspected merchandise for damage, expiration, and quality before putaway or dispatch.
- Trained new associates on safety procedures, stock handling, and picking standards.
- Coordinated daily warehouse workflows with teammates to support timely order processing.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
Crew Member
11 Months- Prepared food and beverages according to customer orders, adding and omitting ingredients as requested.
- Prepared food and beverages according to customer orders, adding and omitting thingss as requested, as well as ingredients for serving well in advance.
- Processed customer transactions in a timely and precise manner at the point of sale.
- Operated a variety of food appliances and equipment. Cleaned and arranged tables on a regular basis.
- Delivered exceptional customer service by warmly greeting customers and ensuring quality standards were consistently met.
- Prepared smoothies, bowls, and sandwiches with accurate portions, quality, and presentation
- Operated a POS system to process payments, discounts, and customized menu requests
- Monitored shift workflow and coordinated tasks to improve speed, consistency, and teamwork
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Warehouse Operator
10 Months- Assembled component parts for typical refrigerator doors, including electrical wire connection and placement.
- Maintained acceptable performance standards for assembly and manufacturing. Followed safety precautions and wore the right protective gear to operate hand tools, electric tools and pneumatic tools.
- Collaborated with team members to streamline the order fulfillment process, improving overall efficiency.
- Verified incoming parts against purchase orders, resolving discrepancies before inventory entered stock.
- Inspected finished products for damage, ensuring quality standards before transfer to shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Trained new warehouse associates on safety procedures, equipment use, and order fulfillment processes.
- Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
Education
High School Diploma
- Honor Roll [2 Yrs]
- Took core and advanced elective courses at Academy of Advanced Studies. Engineering, Robotics Club and Soccer Team.
- 3.7 GPA
Certification
- Python Programming Certification Training - 2025
Timeline
Front Desk Receptionist
Ramada Hotel
09.2024 - 06.2025Read More
Warehouse Operations Associate
DashMart by Doordash
10.2022 - 01.2025Read More
Crew Member
Tropical Smoothie Café
05.2021 - 04.2022Read More
Warehouse Operator
Anthony International
08.2019 - 06.2020Read More
Woodland High School
High School Diploma
Read More