Summary
Overview
Work History
Education
Skills
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Timeline
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CURTIS H. THORNTON

Newark,DE

Summary

Dedicated fiber optics technician with a strong foundation in customer service and technical support. Skilled in troubleshooting complex network issues and adapting to new technologies, ensuring reliable installations and exceptional service delivery.

Overview

15
15
years of professional experience

Work History

Hyper Coax Fiber Technician

Comcast
08.2020 - 03.2026
  • Collaborated with cross-functional teams to troubleshoot network outages effectively.
  • Applied industry-standard methods for fiber cable splicing and termination, enhancing overall installation quality and reliability.
  • Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
  • Adapted quickly to new technologies in the field, staying current with industry trends and best practices in fiber optics installation and maintenance.
  • Facilitated smooth handovers from construction teams to operations staff by clearly documenting all completed work before system activation dates.

Priority Agent (Customer Service)

Comcast
03.2011 - 08.2020
  • I ensure high-level network performance, often working in a fast-paced environment. Skills in Technical Support in Digital Video, Comcast Digital Voice, and High-Speed Internet, Sales and Billing support.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to manage customer accounts and track interactions effectively.
  • Streamlined communication between departments to improve response times for customer inquiries.

Education

Some College (No Degree) -

Wilmington University
New Castle, DE

Skills

  • Customer service and care
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Network troubleshooting
  • Remote support
  • OTDR operation

Icon

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Timeline

Hyper Coax Fiber Technician

Comcast
08.2020 - 03.2026

Priority Agent (Customer Service)

Comcast
03.2011 - 08.2020

Some College (No Degree) -

Wilmington University

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CURTIS H. THORNTON