Curtis Hutcherson
Redmond,WA
Summary
Dynamic Assistant Store Manager with proven success in customer engagement and sales growth. Expertise in team leadership, inventory control, and problem-solving. Committed to enhancing store operations and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Sherwin Williams Co
Issaquah, WA
07.2018 - Current
- Led team in daily operations, ensuring exceptional customer service and store presentation.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Managed inventory levels, implementing systems for accurate tracking and replenishment.
- Developed promotional strategies, increasing product visibility and driving sales growth.
- Oversaw compliance with safety regulations, conducting regular audits to maintain high standards.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Facilitated conflict resolution among team members, enhancing employee morale and productivity.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Barista
Starbucks
Redmond, WA
09.2014 - 06.2018
- Maintained cleanliness and organization of workstations to ensure efficiency during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and retention through attentive service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Developed strong customer relationships through personalized service and product recommendations.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Education
Associate of Science - Computer Science
Bellevue College
05-2018
Skills
- Problem-solving
- Customer service and engagement
- Employee scheduling
- Hiring and training
- Relationship building and management
- Inventory control
- Store organization
- Store operations
Accomplishments
- Achieved Leaders Club through effectively helping with store management, driving growth in sales and gallons.
Timeline
Assistant Store Manager
Sherwin Williams Co
07.2018 - Current
Barista
Starbucks
09.2014 - 06.2018
Associate of Science - Computer Science
Bellevue College