Summary
Overview
Work History
Education
Skills
Certification
Travel, Fishing
Timeline
Generic

Curtis M Davey

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Automotive Service Writer

Griff's Auto Service Inc
11.2018 - 01.2024
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.

Emergency Road Service Field Representative

AAA Western & Central NY
07.1980 - 05.2018
  • Enhanced response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Streamlined communication between emergency responders and callers, ensuring accurate information relay for faster assistance.
  • Reduced call abandonment rates by effectively managing high call volumes during peak hours.
  • Improved dispatcher performance through comprehensive training on emergency protocols and procedures.
  • Maintained up-to-date knowledge of road conditions, construction zones, and traffic patterns to provide accurate directions for responders.
  • Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
  • Coordinated with tow truck operators for quick vehicle recovery, minimizing traffic disruptions due to accidents or breakdowns.
  • Handled sensitive information discreetly, following strict confidentiality guidelines to protect caller privacy and safety concerns.
  • Conducted regular dispatcher performance reviews, identifying areas for growth and providing constructive feedback for improvement efforts.
  • Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices in emergency dispatch operations.
  • Utilized customer feedback to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Education

High School Diploma -

Webster-Schroeder High School
Webster, NY
06.1978

Skills

  • Estimating costs
  • Service Scheduling
  • Warranty processing
  • Empathy and patience
  • Vehicle inspection knowledge
  • Technical automotive knowledge
  • Communicating with clients
  • Schedule Coordination
  • Product and service knowledge
  • Customer service expertise
  • Customer Service

Certification

New York State Inspection License

Travel, Fishing

Love to travel to different areas of the state, also like to fish.

Timeline

Automotive Service Writer

Griff's Auto Service Inc
11.2018 - 01.2024

Emergency Road Service Field Representative

AAA Western & Central NY
07.1980 - 05.2018

High School Diploma -

Webster-Schroeder High School
Curtis M Davey