Summary
Overview
Work History
Skills
Timeline
Generic

Curtis Ngo

Milpitas,CA

Summary

Dedicated Trust and Safety professional with expertise in child online safety. Skilled in policy development, risk prevention strategies, and cross-functional collaboration. Proven in investigating threats, analyzing data, and fostering a secure online environment for children. Committed to promoting responsible online behavior and upholding top-tier child safety standards.

Overview

6
6
years of professional experience

Work History

National Account Manager

Cogent Communications
San Francisco
03.2024 - Current
  • Identified new business opportunities within the National Sales Territory, targeting Mid-Market and non-named National Account segments (500 – 999 employees).
  • Utilized direct calling, email, and other contact methods to identify, qualify, and generate new business opportunities, engaging directly with Key Decision Makers.
  • Supported prospecting and sales efforts through on-site activities such as building walks, lobby events, establishing property management relationships, and conducting face-to-face customer meetings.
  • Applied consultative and relationship-building selling techniques to understand current and future connectivity needs, recommending appropriate solutions.
  • Positioned Cogent's services effectively to assist customers and prospects in meeting their business objectives.
  • Successfully achieved monthly revenue goals by selling into the nation's largest commercial and retail buildings, office parks, and professional campuses.
  • Top 10 in Sales in my Region first 2 months

Trust and Safety (Task Force Quality Assurance Ana

Accenture (Meta)
Menlo Park, CA
01.2021 - 11.2023
  • Conduct thorough quality assessments involving complex policies and workflow procedures.
  • Work with Meta with workflow changes, guidelines, and policy updates.
  • Stay updated on changes in workflows, guidelines, and policies.
  • Investigate high-priority accounts for any violating content.
  • Create and present case reviews for different audiences (like leaders and specialists) to help everyone understand what happened and why.
  • Recommend ways to make Meta safer by improving policies, processes, systems, and products..
  • Review Quality Assurance with other Trust and Safety Reps.
  • Work with Internal stakeholders once a week to discuss new policies with Child Safety.
  • Weekly meetings with Trust and Safety Reps updating policies .

Trust and Safety (Task Force Child Safety)

Accenture (Meta)
Menlo Park, CA
09.2018 - 12.2020
  • Developed a deep understanding of how bad actors exploit and target the abuse of children on Meta's FOAS.
  • Investigated complex cases involving graphic and objectionable content such as child exploitation, graphic violence, and other disturbing material.
  • Attributed responsibility for abuse incidents and devised enforcement strategies to mitigate harm both in current cases and future occurrences.
  • Analyzed large datasets to advance investigations, identify trends, and support findings.
  • Identified effective strategies to prevent and disrupt abuse on a large scale, consulting on mitigations to implement those strategies.
  • Produced strategic and tactical intelligence to inform the company's understanding of emerging threats and trends, disseminating insights to relevant stakeholders.
  • Proactively identified previously undetected abuse using internal data, open-source intelligence, and third-party private intelligence.
  • Collaborated with cross-functional teams on projects to enhance product safety within the Facebook family of apps for children and to reduce vulnerabilities to exploitation by bad actors.
  • Prioritized and executed tasks independently with minimal direction or oversight.

Skills

  • Trust and Safety
  • Child Safety
  • Online Moderation
  • Team Oriented
  • Active Listener
  • Account Management

Timeline

National Account Manager

Cogent Communications
03.2024 - Current

Trust and Safety (Task Force Quality Assurance Ana

Accenture (Meta)
01.2021 - 11.2023

Trust and Safety (Task Force Child Safety)

Accenture (Meta)
09.2018 - 12.2020

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Curtis Ngo