Curtis Postert
Victoria,TX
Summary
Results-driven route sales specialist with experience in route management, order accuracy, and retail replenishment. Skilled in communication, problem solving, and daily account service. Recognized for building trust with customers, resolving issues quickly, and supporting consistent sales growth.
Overview
11
11
years of professional experience
Work History
Route Sales Specialist
Frito Lay (Pepsico)
Victoria, Texas
2020.05 - Current
- Loaded route trucks with ordered product and verified delivery lists for accuracy.
- Engaged new and existing customers to identify product needs and support repeat business.
- Provided customer service through problem solving, product knowledge, and order accuracy.
- Promoted positive relationships with customers to maintain consistent sales.
- Increased sales by recommending complementary products based on customer needs, to customers depending upon merchandise needs.
- Communicated with store managers about order placement and product needs.
- Planned and organized routes within the territory to improve efficiency and time use.
- Followed safety standards while handling merchandise and operating route equipment.
- Followed company policies and procedures related to route sales operations.
- Responded promptly to customer inquiries regarding orders or complaints.
- Monitored competitor activity within assigned territory.
- Built customer relationships by providing quality products and services.
- Analyzed customer buying habits to recommend products that best meet needs.
- Instructed new team members in route sales responsibilities and operational procedures.
- Identified potential areas for improvement in current operational processes.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Stocked shelves with PepsiCo products and rotated inventory to keep items fresh.
- Built store displays and maintained planograms at customer locations.
- Informed regular customers of new products or services and price changes.
- Delivered on-time shipments and resolved customer issues to enhance service quality.
- Supported Frito-Lay snack routes and assisted daily retail account service.
Department Manager
Walmart
Victoria, TX
2015.11 - 2020.04
- Directed Walmart department operations and daily associate workflow
- Coached associates on customer service and store procedures to enhance customer satisfaction and compliance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved customer concerns and supported front-line service
- Kept the department on-target to meet sales and profit objectives through waste reduction and revenue generation initiatives.
- Monitored inventory levels and replenished stock from backroom
- Supported shrinkage and safety awareness by reviewing sales and inventory data, identifying trends, and preparing actionable reports for management.
- Collaborated with sales associates to ensure efficient task completion.
- Merchandised aisles using Walmart planograms and seasonal floor sets
- Followed safety protocols and company processes and procedures.
Education
MBA - Business Administration
UMASS Global
Irvine, CA2025-04
BBA - Business Administration
UMass Global
Irving, NY2022-05
Skills
- Route planning
- Route management
- Truck loading
- Order management
- Inventory rotation
- Stock rotation
- Retail replenishment
- Product distribution
- Customer relations
- Customer retention
- Client retention
- Relationship building
- Problem solving
- Issue resolution
- Analytical skills
- Attention to detail
- Multitasking capacity
- Task prioritization
- Communication skills
- Interpersonal skills
- Merchandising strategies
- Marketing strategies
- Account management
- Route growth
Timeline
Route Sales Specialist
Frito Lay (Pepsico)
2020.05 - Current
Department Manager
Walmart
2015.11 - 2020.04
MBA - Business Administration
UMASS Global
BBA - Business Administration
UMass Global