Curtis Ross Jr.
The Great Wolf Lodge
Rochester,MN
4
Certifications
10
years of professional experience
Training-focused security professional developing new officers through on-the-job coaching, report review, and route instruction in controlled facility environments. Reinforces policy and procedure, models response expectations, and reviews 20+ reports per week, giving feedback that improves documentation and post performance. Draws on hospital, detention, and campus security experience to help new staff build confidence fast.
Work History
Don't remember seasonal
- Handle [number] tables daily while taking orders, serving food, and keeping guests moving through a fast-paced shift.
- Cook breakfast and lunch items across split shifts while keeping pace with a high-volume, fast-moving kitchen.
- Switch between grill, server, and dish duties as needed to support the team during busy service periods.
- Stay calm and productive during intense shifts, maintaining service quality in a demanding restaurant environment.
Don't remember seasonal
- Stocked 5 shelves before 8:00 a.m. daily, keeping departments ready for opening customers.
- Organized morning freight, faced products, and restocked high-traffic aisles before store opening.
- Guided customers to tools and equipment, offering practical product suggestions based on project needs.
- Managed early-shift prep and paced work to meet the 4:30 a.m. start and 8:00 a.m. deadline.
Don't remember
- Supported 20 customer interactions weekly while guiding shoppers to carts and entry areas with a friendly, helpful approach.
- Stacked grocery items neatly to maintain clean, easy-to-shop displays and reduce clutter in active store sections.
- Collected and returned carts promptly, supporting smooth customer flow around entrances and parking areas.
- Maintained a positive, welcoming presence while assisting shoppers and building trust through reliable day-to-day service.
Security Officer
- Monitored 4 entry and exit checks weekly to support secure access and visitor safety at the facility.
- Completed 10 security rounds hourly through high-traffic areas to identify concerns and maintain coverage.
- Enforced posted policies and procedures to support a safe, orderly environment for guests and staff.
- Monitored security cameras for unusual activity and escalated observations through the appropriate channels.
- Prepared clear incident reports documenting observations, actions taken, and follow-up needs for shift handoff.
Custodian
9 Months- Clean 14 classrooms daily across the assigned zone, keeping learning spaces orderly and ready for use.
- Clean classrooms, gym spaces, and gymnasiums on a 1330 to 2200 shift, maintaining a consistent campus standard.
- Maintain assigned zones with steady attention to detail, supporting daily operations throughout the school day and evening.
- Provide reliable custodial support that keeps high-traffic areas orderly, sanitary, and ready for school activities.
Tire Technician
2 Months- Completed 30 vehicle inspections daily while checking basic safety and service needs.
- Performed oil changes and basic maintenance on customer vehicles in a fast-paced service environment.
- Supported tire-center workflow by preparing vehicles for service and moving jobs through each repair step.
- Delivered temporary seasonal coverage during a relocation period, maintaining reliable hands-on service support.
Global Security Officer
1 Year 2 Months- Oversaw security operations across 3 security levels to support patient, visitor, and staff safety on campus.
- Patrolled assigned zones spanning 5 buildings, monitoring entries and exits in controlled areas.
- Responded to behavioral emergencies, preventive standbys, suspicious persons, and incident reports across both campuses.
- Trained incoming officers on Mayo Clinic policies, security procedures, and field expectations as a Field Training Instructor.
- Reviewed report writing, delivered improvement feedback, and completed wayfinding routes for patient and law enforcement escorts.
Taser Security Officer
5 Months- Conducted daily security patrols across interior and exterior areas to monitor activity and maintain facility safety.
- Escorted patients and visitors through the facility, supporting safe movement and orderly access to restricted areas.
- Completed incident reporting and detailed report writing after traffic events, patient concerns, and other security situations.
- Applied de-escalation techniques when responding to volatile behavior, coordinating calmly with nursing staff and other responders.
Deputy
8 Months- Monitored 4 housing checks daily in the master control room.
- Maintained detailed paperwork, computer entries, and reports for detainee activity and custody changes.
- Applied clear verbal direction and body-language awareness to manage tense inmate interactions safely.
- Supported master control, bookings, main housing, and general population operations across daily shifts.
Deputy
8 Months- Completed 3 daily headcounts to verify detainee presence and support unit accountability.
- Monitored master control, housing, and general population areas to maintain facility security and control movement.
- Prepared incident reports and other paperwork accurately to document events, actions, and inmate-related issues.
- Participated in shift briefings to communicate commander and sergeant requests, overnight events, and daily priorities.
Taser Security Officer
11 Months- Logged 40+ weekly incident reports for traffic issues, patient activity, and shift follow-up.
- Conducted shift briefings and followed post orders to start each day with clear security priorities.
- Escorted patients and visitors safely through the facility while maintaining professional contact and movement control.
- Monitored patients on watch for suicidal, intoxicated, or aggressive behavior in coordination with nursing staff.
Custodian
6 Months- Completed 5 classroom cleaning tasks weekly across downstairs rooms and common areas.
- Maintained downstairs classrooms and shared spaces through routine cleaning and steady upkeep.
- Operated maintenance equipment to support deep cleaning and surface restoration across the building.
- Completed light repairs to help keep classrooms and recreational areas safe and ready for use.
Detention Officer
9 Months- Conducted security checks every 30 minutes to monitor jail conditions and maintain facility safety.
- Applied the 3 patdown rule during inmate booking, alerting arrivals to contraband rules and search procedures.
- Monitored the control room to serve as the facility's eyes, assess risk, and call for backup when needed.
- Supported daily jail operations by cleaning, feeding, housing, and releasing inmates in a structured routine.
- Maintained calm professionalism during quiet and busy shifts while handling multiple bookings and changing conditions.
Custodian
2 Months- Completed 15+ maintenance tasks weekly across classrooms and restrooms to support daily campus operations.
- Removed snow from walkways and entry points to maintain safe access for students and staff.
- Cleaned classrooms and restrooms to keep shared spaces orderly, sanitary, and ready for daily use.
- Repaired light fixtures, basketball floors, carpets, and painted surfaces during summer facility projects.
Sales Associate
2 Months- Processed weekly 30 transactions at checkout while maintaining accuracy and a smooth customer experience.
- Managed clothing apparel displays, keeping merchandise organized, stocked, and easy for customers to find.
- Supported shoe sales by fitting customers, locating sizes, and recommending options based on their needs.
- Completed opening and closing tasks during random shifts, adapting quickly to changing store coverage needs.
Stocker
7 Months- Completed 10 stocking tasks daily across morning aisles to keep shelves organized and product flow moving.
- Replenished hardlines merchandise and maintained product availability throughout morning shifts.
- Folded clothing apparel neatly and kept department displays organized and customer-ready.
- Retrieved carts and supported bagging during peak traffic to improve front-end flow.
Courtesy Clerk/Dairy Clerk
1 Year- Supported 30+ customer interactions daily across front-end and department coverage.
- Restocked shelves and rotated product across produce, dairy, and grocery areas to maintain presentation standards.
- Assisted customers at the front end, answered questions, and kept checkout lines moving efficiently.
- Completed cleaning and basic maintenance tasks to support a safe, organized store environment.
Produce Associate/morning stocker
8 Months- Maintained secure store conditions by monitoring entrances, walking assigned areas, and following post orders.
- Documented customer and safety concerns clearly, using report writing to support follow-up and accountability.
- Supported calm, professional service during tense interactions through de-escalation techniques and prompt escalation when needed.
Cook 1/ Housekeeping
6 Months- Prepared 5 breakfast portions each morning while keeping service on schedule for guests.
- Helped prepare the hotel for opening by moving furniture, setting rooms, and supporting setup tasks.
- Cleaned guest rooms and common areas to maintain a tidy, guest-ready property.
- Prepped breakfast items, dated products, monitored freshness, and worked with coworkers to meet guest needs.
Education
College - Sports Science
High school diploma
Skills
Security patrols
Access control
Incident reporting
Intake screening
Booking procedures
Contraband detection
Field training instruction
Shift briefing
Policy and procedure instruction
Report writing
Headcount verification
Post orders
De-escalation techniques
Patient escort procedures
Crisis intervention
Behavioral detection
Surveillance camera monitoring
Detention intake processing
Inmate classification
Use of force documentation
Emergency response coordination
Safety audits
Law enforcement liaison
Security training development
Certification
Serve/Safe cooking certificate
Timeline
Security Officer
The Great Wolf Lodge
10.2026 - CurrentRead More
Custodian
Montrose County school district
12.2025 - 09.2026Read More
Tire Technician
Les Schwab
10.2025 - 12.2025Read More
Global Security Officer
Mayo Clinic Global Security Officer
07.2024 - 09.2025Read More
Taser Security Officer
Monument health Taser security officer.
03.2024 - 08.2024Read More
Deputy
Olmsted county sheriff's office.
08.2022 - 04.2023Read More
Deputy
Olmsted county sheriff's office, Adult Detention center.
11.2021 - 07.2022Read More
Taser Security Officer
U.C Health Hospital Taser Security Officer.
08.2021 - 07.2022Read More
Custodian
Rochester Public schools/ Willow Creek Middle School.
05.2021 - 11.2021Read More
Detention Officer
Montrose County Corrections Officer.
08.2019 - 05.2020Read More
Custodian
Montrose County High School
06.2019 - 08.2019Read More
Sales Associate
Big 5 sporting goods
04.2019 - 06.2019Read More
Stocker
Costco wholesale
08.2018 - 03.2019Read More
Courtesy Clerk/Dairy Clerk
King soopers
07.2017 - 07.2018Read More
Produce Associate/morning stocker
Sam's club
11.2016 - 07.2017Read More
Cook 1/ Housekeeping
Springhill Suites
05.2016 - 11.2016Read More
Don't remember
Sprouts farmers market
Read More
Don't remember seasonal
Lowes home improvement
Read More
Don't remember seasonal
Waffle house
Read More
ISSA International Sports Science Association
College from Sports Science
Read More
Springs Studio For Academic Excellence
High school diploma
Read More