Curtis Youngblood
Sacramento,CA
Summary
Results-oriented Store Manager with 10 years of managerial experience in customer service environments. Motivated professional with strengths in supervising large teams and promoting optimal customer service. Adept in employee relations, inventory organization, accuracy and sales strategies. Prepared, organized, and trained in product knowledge and store regulations as well as cash handling, payroll and budget managing. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Manager
Buckle
Roseville, CA
10.2024 - Current
- Addressed customer issues efficiently, leading to improved client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Adjusted sales strategies based on accurate market trend predictions derived from data analytics.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Store Manager
Pacific Sunwear
Sacramento, CA
04.2021 - 03.2024
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Finish Line @ Macy’s
West Sacramento, CA
05.2019 - 04.2021
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraintser employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Manager
JCPenney
Sacramento, CA
02.2017 - 05.2019
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Keema High School
Sacramento06.2012
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Store merchandising
Timeline
Sales Manager
Buckle
10.2024 - Current
Store Manager
Pacific Sunwear
04.2021 - 03.2024
Store Manager
Finish Line @ Macy’s
05.2019 - 04.2021
Customer Service Manager
JCPenney
02.2017 - 05.2019
Keema High School