Curtisha "coco" Milsap
Snellville,GA
Summary
Outgoing and friendly Administrator delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Bull Realty
Sandy Springs, GA
03.2022 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
Receptionist
Parklane On Peachtree
Peachtree Corners, Georgia
11.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Kept records in CRM to maintain customer data
- Responded to inquiries from callers seeking information
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Assistance Representative
MyCBDOrganics
Snellville, GA
03.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Answer phone calls, schedule meeting and support visitors
- Carried out administrative duties such as filing, copying, binding, scanning ect
- Greeted customers, helped locate merchandise and suggested suitable options
- Displayed merchandise by arranging in appealing ways to boost sales.
Call Center Representative
Sunplus Data Group
Lilburn, GA
06.2020 - 02.2021
- Engaged in learning and development opportunities to promote continued performance improvement
- Microsoft office Scheduling
- Receptionist Excel
- Data entry Outlook
- WORD Powerpoint
- Customer service
- Educated customers on company systems, form completion and access to services
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Managing large amounts of inbound and outbound calls in a timely manner
- Displayed demos and presentations to recommended schools, facility, and local districts
Education
Business Marketing
Fort Valley State University
05.2020
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2015
Bachelor of Science - Technology And Industrial Arts Education
Frank H. Peterson Academies
Jacksonville, FLSkills
- Customer Complaint Resolution
- Delivery Coordination
- Travel Planning
- Call Answering and Routing
- Administrative and Clerical Support
- Correspondence and Office Documents
- Mail Preparation and Sorting
- Appointment Confirmation
- Word Processing
- Accounting and Billing Software
- Preparing Memos
- Bookkeeping Support
Accomplishments
- Recognized by customers and received positive Yelp reviews for expedient and effective service.
- Earned responsibility to keys for opening and closing business.
- Member of National Honor Society in Fort Valley University
Timeline
Administrative Assistant
Bull Realty
03.2022 - 06.2022
Receptionist
Parklane On Peachtree
11.2021 - 02.2022
Customer Assistance Representative
MyCBDOrganics
03.2021 - 12.2021
Call Center Representative
Sunplus Data Group
06.2020 - 02.2021
Business Marketing
Fort Valley State University
High School Diploma -
Central Gwinnett High School
Bachelor of Science - Technology And Industrial Arts Education
Frank H. Peterson Academies
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