CURTISHIA N. HICKS
Jacksonville
Summary
Detail-oriented administrative professional prepared for this role. Proven experience in optimizing office efficiency and managing executive schedules with precision. Known for fostering team collaboration and adapting to evolving priorities. Expertise in time management and communication.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Management Assistant (OA)
ARMY CORPS OF ENGINEERS
09.2021 - Current
- Coordinate payment through financial systems such as CEFMS (Corps of Engineers Financial Management Systems)
- Assist Division staff members in administrative procedures, and furnishes reference material, answers questions, and gives special instructions
- Compile travel vouchers from supervisors to compare available budget
- Ensure training requests meet established guidelines and criteria, and are mission essential.
- Maintain office supplies and VISA cardholder for Geosystems Branch
- Collect and verify timekeeping information for 60+ employees.
- Respond to inquiries concerning training courses and personnel information and guidance
- Assist in preparing budget reports, purchase request actions, and tracking workforce status reports
- Provide support to the senior Program Analyst, Workforce Management Support Specialist and Branch Chiefs by organizing, collecting, analyzing and managing information related to the current and future program/project workload for the organization
- Resolve issues with systems, hardware, and telephones quickly and accurately.
- Coordinates with 4 HRA holders when adding or subtracting equipment from hand receipt accounts using Form 4900.
- Screen incoming material for suspense dates and ensure timely reply or action.
- Assist the Workforce Management Specialist to provide management assistance in the effective utilization of workforce resources.
- Maintain accurate and current telework agreement forms for employees with processing updates
- Interacts with Budget and Program Analyst, CIO/G-6 Division, Payroll, and Logistics Management to complete job duties in a timely manner
- Prepare and generates travel orders, error free, for all EN branch personnel daily.
- Coordinate and communicates with EN admin members for ordering of office supplies and equipment, maintaining records, and conducting audits as required necessary to accomplish the mission are available when needed.
- Screen calls and visitors intended for the supervisor, referring only those requiring the supervisor's attention.
Assistant Manager
LOVE’S TRAVEL STOP
12.2018 - 09.2021
- Maintain suspense file registration, confirmations, cancellations, and candidate evaluation
- Coordinate workforce actions to assures adequate justification is provided on personnel and position actions request
- Led hiring and onboarding for 15 employees across 27 roles.
- Prepared compensation packages for prospective hires, and explained health care plans and packages
- Maintain and update public internet, office intranet, wiki and network file storage.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 90%
- Led and supervised 75 staff associates. Regional subject matter expert (SME) on logistical operations ensuring the consistently safe and efficient unload and offload of goods weighing in excess of 817 tons and valued at $2 million weekly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Educated customers on company systems, form completion, and access to services.
- Managed employee scheduling, personal time off (PTO), and payroll data in accordance with time entry system to ensure correct submissions for the payroll system.
- Draft and submit purchase orders and shipping documents to maintain store “product fill” requirements.
- Trained subordinates in Love’s customer service protocols and expectations.
- Maintained and managed the distribution and shipment program budget.
- Ensured company profit coincided with supply and demand; acquisition over $50,000 monthly.
- Performed audits with associates of drawers and tended to disparities.
- Prepared a variety of reports to track high-grade usage, supervisory ratios, timeliness and status of recruitment and resources estimates and utilization
- Supervisor: Ron Varnes (904) 710-0030
Supply Officer
UNITED STATES NAVY
05.2012 - 11.2018
- Provided information and interpreted standard organizational budgetary and accounting regarding Lines of Accounting, Invoicing, National Security Personnel System (NSPS) purchase orders and purchase requisitions (PO/PR’s), Expenditures and consumption within Navy Enterprise Resource Planning (ERP.)
- Coordinated with the Lieutenant and Commander Officers for assigned daily tasks, scheduled training, maintained time sheets, and created cash awards and conducted military evaluations 205 personnel.
- Assisted in preparing recommendations and directives for procurement of materials.
- Evaluated programming documents and data from logistics systems, operating plans, modification and development plans to determine logistics support requirements.
- Collaborated with various groups or individuals including suppliers, contractors, other government agencies, to resolve issues and situations related to logistics management issues.
- Lead Safety Representative for the organizations Ordnance Handling Safety Assist Team (OHSAT), Occupation Safety and Health (OHSA), Navy Occupational Safety and Health (NAVOSH) and Hazardous Materials (HAZMAT) teams.
- Provided strategic planning and data analysis for 6 military artillery exercises resulting in mission readiness.
- As Logistics Subject Matter Expert (SME), I led 35 personnel, in safe and efficient on-load of 968 pallets of conventional ordnance valued at $91 million with zero mishaps
- Planned, scheduled, and controlled request, receipt, and storage and handled issuance of non-expendable supplies and equipment.
- Supervisor: CAPT Joseph Obrien
Education
Bachelor of Science - Sociology
Savannah State University
Savannah, GA05-2016
High School Diploma - Honors
Macon County High School
Montezuma, GA05-2012
Skills
- HAZMAT Control Management
- Inventory Management Specialist
- Microsoft Suite
- Customer engagement
- Office administration
Certification
- Certified Damage Control, U.S. Navy - 2016-2018
Timeline
Management Assistant (OA)
ARMY CORPS OF ENGINEERS
09.2021 - Current
Assistant Manager
LOVE’S TRAVEL STOP
12.2018 - 09.2021
Supply Officer
UNITED STATES NAVY
05.2012 - 11.2018
High School Diploma - Honors
Macon County High School
Bachelor of Science - Sociology
Savannah State University
CORE COMPETENCIES
- Credit Card Processing
- Talent Management
- Recruitment & Onboarding
- Time Management
- Communication and Documentation
- Project/Program Management
- Supply Chain Management
- Technical Proficiency (Microsoft Suite, CEFMS, DCPDS, CPOL)
- Training and Development
- Customer Service
- Team Management
- Budget Preparation & Analysis
- Pre-Employment Screening
- Workforce Management