Curtishia Patterson
Indianapolis,IN
Summary
Reliable and customer focused professional with experience in front desk support, data entry, and assisting customers in an fast pace environment. Strong communication skills with a focus on accuracy, organization, and excellent service. Experienced healthcare and customer service professional with a background in team leadership.
Overview
14
14
years of professional experience
Work History
Registration
IU Health North Hospital
Carmel, IN
02.2025 - Current
- Delivered empathetic and compassionate care while managing patient check in processes.
- Updated patient records and processed insurance claims efficiently. Assisted in maintaining accurate patient information databases. Supported administrative tasks related to insurance documentation.
- Ensured confidentiality of patient information through strict adherence to privacy protocols.
- Ensured sanitation of registration areas to promote health and safety for patients and staff.
- Managed incoming phone calls to ensure prompt and professional communication.
- Executed outbound calls to gather essential information from patients and family members.
- Engaged with patients to clarify insurance options and streamline enrollment processes.
CSR/Team Leader
Accredo Phrmacy
Whitestown, IN
10.2020 - 05.2024
- Managed high volume of customer calls to ensure timely medication scheduling.
- Facilitated rapid call handling to enhance overall productivity.
- Managed billing processes and addressed complex customer inquiries. Oversaw escalated phone calls to enhance customer satisfaction and retention.
- Managed communication with insurance companies to streamline customer medication processing.
- Reviewed and processed prior authorization documentation to maintain compliance with insurance requirements.
- Engaged with healthcare providers to support efficient acquisition of new prescriptions for patients.
Med Tech
Options Behavioral Health
Indianapolis, IN
03.2017 - 01.2020
- Led initiatives to address safety concerns for adults and children. Facilitated effective communication of safety protocols to enhance comprehension. Guided individuals through complex safety related issues to foster a secure environment.
- Assisted staff in diagnostic procedures, and specimens.
- Maintained patient confidentiality and secured records for data integrity.
- Facilitated daily activities and group engagements to enhance team collaboration.
- Facilitated communication and outreach efforts to strengthen connections with family donors and other contributors.
- Conducted phone calls to address inquiries and provide support, enhancing overall communication efficiency.
- Facilitated onboarding by submitting necessary paperwork for new patients and their families.
- Examined patient possessions meticulously to identify and remove prohibited items.
Team Leader
PLS Check Cashing
Indianapolis, IN
03.2013 - 12.2016
- Led staff evaluation, enhancing efficiency through targeted coaching.
- Ensured a safe workplace with comprehensive training and safety enforcement.
- Resolving customer complaints, adapting policies to evolving needs.
- Provide a positive work environment through performance evaluation, coaching sessions and addressing inefficiencies to boot team productivity.
- Performed detailed cash reconciliation of large sums in safe and systematically documented results following each shift.
Cashier/Apparel
Walmart
Indianapolis, IN
05.2012 - 11.2014
- Assist with self check out, address complex issues promptly.
- Reconciled cash drawer cash drawer each shift, resolving discrepancies to ensure accurate transactions.
- Assisted customers with inquiries and provided support for service-related issues. Verified customer receipts to ensure accuracy and compliance. Facilitated smooth transactions by addressing customer needs promptly.
- Maintained a tidy and presentable apparel area to enhance customer experience.
- Organized and stored items systematically at the conclusion of each shift.
Education
High School Diploma -
Arlington High School
Indianapolis, IN05-2012
Skills
- Check In & Check Out procedures
- Patient/Attendee Registration
- Data Entry & Record Managing
- Front Desk Operations
- Professional communication
- Document Scanning & Filing
- Customer Service
- Leadership
Timeline
Registration
IU Health North Hospital
02.2025 - Current
CSR/Team Leader
Accredo Phrmacy
10.2020 - 05.2024
Med Tech
Options Behavioral Health
03.2017 - 01.2020
Team Leader
PLS Check Cashing
03.2013 - 12.2016
Cashier/Apparel
Walmart
05.2012 - 11.2014
High School Diploma -
Arlington High School